MakeMyTrip India Complaints & Reviews

I had booked a flight 6E 5326 from Mumbai to Bhubaneswar on 29th Nov 21. While going for online check in at MMT site, it showed flight being delayed by 6.30hrs and having been booked in a different flight. The message so flashed asked me to either accept the change or get a refund by cancellation.I decided to cancel and rebooked in different flight due to urgent work and the revised time did not suit me. To my surprise, I got refund of Rs.2 .On enquiry with MMT call center, I was told there has been no change in flight and the message shown was due to some technical error. As this error cost me additional expenses to rebook in different flight, I demand a full refund of Rs.3750 paid by me while booking seat in the flight 6E 5326 as the cancellation was due to mistake at MMT end .Attaching screenshot of the message for reference

Last 5 - 6 days i continue call make my trip but no one answer them phone automatic disconnect
i also mail for my refund but there is again no answer
i canceeld my ticket 2 nd december but till 14 december refund not come
how i connect make my trip

Hi,

I ordered 2 Makemytrip e-gift cards worth Rs. 5000 each on 27November 2020 (Order ID: [protected]).

The beneficiary could not redeem the vouchers due to an error message that reads “please enter a valid number”.

The beneficiary had sent a number of email communications regarding this matter. Your customer service agent extended the validity of the card till December 31 2021, but the beneficiary...

Team,

My booking ID is NF7RLWIZ9O7F9G8H6084.
I had booked the tickets yesterday itself. However, till now status is showing Payment successful and Awaiting PNR confirmation.

I had tried calling customer care but only IVRS. No luck on reaching out to customer service executive who can resolve my issue. This is worst support experience i have ever witnessed.

Please let me know by when I will be getting the PNR. Else please initiate my full refund so that I can go for fresh booking.

Sir/ma'am,
I tried to book a bus ticket from dehradun to lucknow on 12th of December but it could not be processed and money hot deducted from my account the registered mobile number was-[protected] and the email ID was [protected]@gmail.com i tries to speak to the customer service but no answer from their side so please refund my money as soon as possible

Last month, on behalf of our company, we booked 5 hotels and many flight, train bookings.

But the hotel provided by MakeMyTrip in Khurja, called NH Plaza was nothing but a few rooms dedicated to bachelor's mischief, not clean, no proper house keeping and we were shocked to see what they provided.
Result, the very next morning, we checked out and returned to Delhi, again booked through MakeMyTrip.

I sent all our concerns to them through various emails, asking for refund.

So, we decided to write off MakeMyTrip FOREVER.

They are a fraud company to me.

Dear Sir / Ma’am

My details are as follows :-
PNR : JETXDE
PASSENGER Name :- Advait Kadbhane

I had booked our flight from Makemytrip and the at the time of booking there was no criteria mentioned for TRANSIT VISA for my layovers from the company's end. We are facing great inconvenience due to Makemytrip.
I booked the ticket through website where nothing was mentioned about transit visas, recently I downloaded Makemytrip mobile application and it shows me transit visa is mandatory for both my layovers still I somehow managed and applied for transit visa for my first layover German Frankfurt so I am ok with Mumbai-Frankfurt-London ticket but it is impossible for me to apply and receive my transit visa for Zurich before time .I enquired in VFS embassy as well it will take time and currently my passport is with Germany embassy for transit visas .
In Inorder to solve this problem caused by Makemytrip
I am helpless in this situation I genuinely request you to help me out of this issue I hope you will consider my request
I want to cancel the return trip booking I.e
London - Zurich - Mumbai on 10 February 2022, kindly consider the below options :-

OPTION 01
Kindly provide us a REFUND for Flight on the 10th of February 2022.
Swiss airways

OPTION 02 :
Kindly provide us with funds to be kept in Makemytrip wallet until my next booking

I booked Turkish Airlines for 18th January 2022 from Make My Trip, but the flight has been cancelled by the airline. I applied for refund to which mmt declined saying that airline has said it invalid. I contacted airline and they said I am eligible for full refund. I tried to contact Make my trip but there's no way out to reach to customer support. The refund amount is around 47k. Please help me resolve this issue ASAP.

An amount of 5123 has been deducted from my account on 9 dec around 7:25pm but my ticket is not confirmed . I booked my flight ticket from Coimbatore to Goa and the payment is successfull but ticket is not confirmed. I already called customer support they said that it will be refunded within 72 hours but still I dint get my refund amount . Please do asap .

I booked my flight from lucknow to hyderabad on for 21st of November but the flight was canceled by the airline now I applied for refund and its been almost 20 days still haven’t received the refund, it shows processed on the refund page, if its not possible to transfer it to my orginal payment method at least transfer it to the mmt wallet

Hi Team,

I have booked flights for Mumbai to Port Blair and also from Port Blair to Mumbai using MakeMyTrip.After booking, I also did Web check-in but while making payment using UPI my transaction got stuck but money has been debited from my account.
I need a confirmation email regarding my web check-in, as money is already debited from my account, or give a refund so that I can again do a web check-in for my booked flight.

Need resolution for this on priority.

Below is my transaction reference number[protected]

My train tickets got cancelled by IRCTC and my IRCTC account shows that the refund was initiated on the very next day and to receive it contact your agent. When I checked my bank account details the amount was never received. There are no appropriate helpline numbers or email id or any sort of customer care services which is making really difficult to contact them.

I booked tickets for 2 and the confirmation number was LHZGQT.
I cancelled the ticket on 18.10.2021, as the flight time was changed.

As per air India express I was entitled for full refund and they refunded the amount to make my trip.

But make my trip replied that I am not entitle for any refund.

Air India express reply is attached.

I booked hotel on 3rd December, I canceled hotel, but I didn’t get any refund amount. Please send my refund otherwise I will file complaint on consumer court.

Sir
Today I gone for ticket booking at make my trip .My amount of rs 2216.40 got deducted without any ticket being booked.pls do the needful to refund the above mentioned amount as soon as possible.pls
sending copy of sms regarding deduction
VPA "[protected].[protected]@indus" linked to A/C No."XXXXXX6544" is Dr with INR.2216.40 by VPA "makemytrip.[protected]@indus, Ref.[protected] IndusInd Bank

We have booked Air tickets for Guwahati-Kolkata by Air India Flight No.AI 775 Travel Date 23rd April 2020 Make My Trip Booking ID: NF[protected] and PNR: HVT6H. The Flight didn't operated due to lock down in Pandemic period and we have asked Airline to Cancel the tickets and refund us full amount along with Taxes as we don't have any plans to Travel in near future due to Pandemic situation. The Airline have accepted our request on 6th Oct and have asked to contact Travel portal Make My Trip to process the refund. We have accordingly contact Make my trip several times for this refund and have received mail in this regard on Oct 23rd 2020 that refund has been initiated and will be credited within 45-60 days in our account of original payment mode. Since then we are running from Pillar to Post between Airline Air India and Make My Trip for the refund amount but till date have not received. We just checked recently that Make My Trip has removed this booking details from their My Trips section on their website. When we are calling them on Customer Care we are getting SMS with link to write a complaint on their self support page via web form which is not having details of this booking and when we are writing them mails we are getting automated reply to contact via My Trips section of their site. After several follow ups with Air India they replied that refund is already been processed and we have to contact Make My Trip to get the refund. We are stuck and don't know what to do in this situation. We are therefore writing on this Portal as Make My Trip can resolve this issue and refund us the amount.

My bus got cancelled and I even cancelled the ticket on application. It was written on app that refund will be done in 3-7 days however, it has been 20 days I have not received my refund.

Hello,

I am writing a complaint for the unpleasant experiences I and my wife had with travelogue during my recent honeymoon tour to kerala booked via make my trip.

To start with we were unable to cover Tata Tea Museum in Munnar and Periyar Lake in Thekkady for which I need a compensation.

In Munnar on the day of our visit to Tata Tea Museum, the driver was constantly advising us to take the Jeep Safari or visit Wondervalley or taking the Hot Air Ballon view of Munnar, even after informing him that it is out of our budget and our itenary he kept repeating it 3-4 times during our travel. At a point I felt as if he is acting as a middlemen for them just to save his kms and avoid the viewing points mentioned in mmt itenary. We still asked him to carry on as per the itenary, on which he started acting as if he did not know where Tata Tea Museum was, also raising question on Google Map not showing correct route. He turned his vehicle midway and when i asked him why he turned, at which he insisted us to cover the mattupaty lake and dam first and promised to cover the Tata Tea Museum in the evening. In afternoon we reached National Park and completed that tour by 4 pm. After that I asked him to take us to Tata Tea Museum on which he said that the place gets closed by 4 pm. At this time I felt cheated by him.

NOTE - On our way back to our hotel we also met with accident where one of the jeep banged into our car.Though we were safe the whole incident made the rest of our travel very unpleasant as we could not trust such a reckless and hot head driver.

On start of day 3, the driver told us that the Periyar lake is closed in this month so going there is useless, so again he insisted us to take Jeep Safari in Thekkady. When we denied that, he took us to Spice Garden where we spent an 45 mind as we were not happy with change in plans. So day 3 we were only able to cover Elephant Ride as I avoided to take Kallari show.

On Day 4, we kept quite as we did not wanted to talk to driver due to the unpleasant experiences we had. We checked out early morning at 8 am and only if the driver would have followed the Google Map correctly we would have reached our destination way before the schedule time.

Our Day 5, while driving towards the airport one of the local car while taking a U-turn from upcoming signal came in front o[censored]s. The driver applied panic break and then aggressively started chasing him. Looking at his expression I ignored myself talking to him and calming him down as we were minutes away from airport. But the whole experience was very unpleasant and frightening for us.

I am not sure if we ever would consider make my trip or travelogue in future. I also insist a compensation for the destinations we missed out.

Rohit Tandel

An amount of Rs 2541 has been deducted from bank account on 9th Dec 2021 around 6:40 PM (evening) during booking a bus ticket for 3 person (Koraput to Bhubaneswar ) but no ticket was generated. My phone number is [protected]. I Need refund. Please do it asap. I try to connect with your customer care number. But they have not received my call.

An amount of Rs 2541 has been deducted from bank account on 9th Dec 2021 around 6:40 PM (evening) during booking a bus ticket for 3 person (Koraput to Bhubaneswar ) but no ticket was generated. I Need refund. Please do it asap. I try to connect with your customer care number. But they have not received my call....