[Resolved]  Make My Trip — Make my trip not refunding the spice jet ticket cancellation charge

Address:

Visakhapatnam, Andhra Pradesh

I have booked spice jet ticket from Visakhapatnam to Hyderabad on 15th Dec 2015 and Spice jet cancelled the flight. I called spice jet and asked them to process the refund and they confirmed that the refund is processed after 2 weeks and provided the transaction numbers for the same. However as I booked the tickets through makemytrip.com website I contacted them and they initiated the refund. Even after 1 month they have not credited the cancellation amount and keep on insisting that Spice jet is yet to provide the refund charge to them and once they provided we will credit the same. I have looped spice jet authorities in the communication with makemytrip and attached the spice jet executive written confirmation that the refund is sent to makemytrip with the transaction numbers. However even till date makemytrip says we did not receive the refund and this is pending for hundreds of spice jet customers and they are working with spice jet airline authority on the refund. I would like to know the next steps. I am extremely dissatisfied with the makemytrip authorities and spice jet authorities as they are making the customer to wait for months and not providing refund amount. MakeMyTrip Confirmation for Booking NF[protected] MakeMyTrip Confirmation for Booking NF[protected] Response By Email (Chirag Chauhan) (13/01/2015 02.44 PM) Dear Mr. Kona, Thank you for contacting from MakeMyTrip. At the onset, I sincerely apologize for the inconvenience caused to you over the refund issue. But unfortunately, Spice Jet is yet to come out with a time as to when they will refund the fares for the cancelled flight. Let me assure you that what happened in your case is not typical of MakeMyTrip’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. We understand there has been a delay and we assure you that the moment Spice Jet shares an update on the refund status, we will begin the refund process from side. We are aware about the recent flight cancellation due to ongoing operational issues at Spicejet. As agents, we pay the ticket / fares to the airlines. In case of any cancellations (either by the Customer or by the airline), the airlines pay us back which in turn we refund to the Customer. Unfortunately, Spice Jet is yet to come out with a time as to when they will refund the fares for the cancelled flight and basis this advising our customers to wait We are constantly following up with the Airline and trying our best to resolve the situation. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com. We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Chirag Chauhan MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[protected]@MakeMyTrip.Com