Make My Trip — Refund and credit shell amount

Address:	MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India
Website:	Www.makemytrip.com

We booked 2 tickets from make my trip on 8th of april (goair airlines)with the price of 6675/- which was cancelled on lockdown they said our money is safe using pnr we can travel on further dates so after six months due to family health reasons we rescheduled both the tickets on 21st of november(goair airlies) through make my trip
With the additional cost 6500/- but before 4 days of the departure the flight was cancelled and i didn't have reschedule option on 21st of November so i raised the request of credit shell or refund the total amount paid by me was 13175/- but they initiated 5976/- refund.
I called make my trip customer care agent
Mrs.srimoyee told that i cancelled the ticket so we wont refund or airlines wont refund the money or give credit shell
She spoke rudely as if we were idiots and she even cut the call in between 2 times
I was a frequent customer of make my trip as my family nearly book 20 -30 tickets every year this is the service they provide to the loyal customer they say go ask airlines and the goair airlines is full of [censored] they doesnt even pick the call from customer for more than a hour i waited
They try to loot in even nationwide lockdown time.
Never use make my trip and go air airlines.
Mmake my trip Agents are rude
Goair airlines doesnt give a damn about their customer
At last only customers have to pay the price of all.
I recommend not to book through make my trip and never travel with goair airlines.