Make My Trip — refund not received from make my trip

Address:	Thane, Maharashtra, 400606
Website:	makemytrip

Dear sir,

We had wrongly booked the hotel on 28th oct'17 for 3 adults, 1 child, 1 room. (Nh[protected]. Where as we needed to book for 4 adults, 2 child, 2 rooms. We had tried cancelling the booking with in 2 mins of time and where we given an option if we cancelled in 2 mins, our only 0.1 re would be deducted and all the amount would be refunded.

We had again booked the hotel on the same day from another id (Nh[protected].

We have still not received the refund, would request you to kindly escalate the refund.

Special mention i would also like to highlight and your customer care representative was very rude (Mr barne) from sterling holidays and they had spoken rudely with a women. I would not take this lightly and will escalate to higher authorities.

Hope you understand my issue and refund the amount asap. Also would like you to take strict action against this rude behavior.

Waiting for your positive reply, both the vouchers are attached for reference.

Poonam wagh