Claimed

Sterling Holidays Resorts Complaints & Reviews

www.sterlingholidays.com

2.7

Updated: Aug 13, 2025

Complaints 437

Resolved

228

Unresolved

209

Good! Sterling Holidays Resorts values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sterling Holidays Resorts step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Sterling Holidays Resorts

Having problems with Sterling Holidays Resorts?

File a complaint and get it resolved by Sterling Holidays Resorts customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Travel & Vacations

Sterling Holidays Resorts

Sterling Holidays Resorts reviews & complaints(437)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I have made 2 bookings in Ooty Sterling resorts for 16th August, one in Elk hill and other in Fern hill. As per Agoda policy free cancellation is available up to 12midnight. By 12.15am I called Sterling and dasked if free cancellaltion is possible. They directed me to call back at 9.30am. I have made multiple calls and sent multiple mails to both Sterling and Agoda but no resolution. Requesting to kindly cancel and refund one booking as both...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I am writing to express my profound disappointment with the membership program that I enrolled in with Sterling. At the time of purchase, I was assured of a one-week international vacation with the exception of Dubai, Singapore, and the Maldives. However, upon verifying with RCI, I discovered that there are only a few destinations eligible for this vacation. Furthermore, the quality and standards of the resorts offered for a one-week exchange...

Helpful

Found this helpful?

Write a comment

Address: Kerala

I'd like to formally lodge a complaint regarding my Sterling Resorts VTS membership. My customer number is 81879, and I have been a member of Sterling Timeshare since 1998 under a 99-year lease agreement. Regrettably, I have only utilized the services of the company once in the past 26 years.

I would like to highlight the following concerns:

a) The Annual Additional Charges (AAC) introduced by the company represent...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

I am a member of Sterling Holidays since 2015. When I joined, their relationship manager told me that I can avail holidays in any season but the respective season points will be deducted. However, I found that this was not the case, and I was not allowed to book in other seasons. Had I known this I would never have signed up.

Whenever we tried to book through their website it says"NE" (Not Eligible) and even when we tried through...

Helpful

Found this helpful?

Write a comment

Address: India

I am a member of Sterling Holidays since 2017. When I joined, their relationship manager told me that I can avail holidays in any season but the respective season points will be deducted. However, I found that this was not the case, and I was not allowed to book in other seasons. Had I known this I would never have signed up.
In 2020, their representative Mr Aravind Arun offered us a "special upgrade offer" which says:
----br...

Helpful

Found this helpful?

Write a comment

Address: FLAT NO 504, TOWER B SRI VINAYAK

Website: www.sterlingholidays.com

Dear PromotersSterling Holidays I have taken membership of Sterling for 10 year on 29th December 2023, after paying Rs. 290000/- (Two Lakh Ninety Thousand ) and 9300/Annual maintenance charge. On the time of membership the representative has claimed that-1. I can avail 10 to 13 days annually in India or Abroad.2. I will be given 06 Night 07 Days International holidays as complimentary.3. I will be given an offer of 4 Night...

Helpful

Found this helpful?

Write a comment

We were sent WhatsApp from the person of sterling regarding deposition of ASF of rupees 22712 . We paid via UPI in the sterling holiday website and called thaf person for booking th person said that you have put it under the wrong member id, we said that it was only sent by you...

Helpful

Found this helpful?

Write a comment

Dear Sir/Madam,

My Sterling Membership ID is VNT1252082 & RCI Membership ID is[protected].

I am writing with deep grievance against two of the employees Mr Pritam Sarkar & Ms Shivani of Sterling Hotel Puri, Odisha, India.

On 10 Sep 23, during our stay at Sterling Puri, we met these two employees. They made us false promises saying that we need to pay only ₹3, 12, 000 one time and the membership...

Helpful

1 other people found this review helpful

1 found this helpful

We are members, and tried to book 2 rooms at Sterling, Yelagiri. We are a party of 4 Adults+1 Child, so we booked for 2 Rooms. However we faced following 2 Glitches:
1) While trying to enter total number of persons, it is not accepting the child. After checking with Reservations, I am told that there will be additional charges for the child to the tune of INR 885.00 per night. This charge is extremely high.
2) Since I am a member,...

Helpful

Found this helpful?

Cust ID: 1249714
Name: Selvaganapathi

I Have sterling Holidays White Membership which i bought it for nearly 5Lakhs. And i Paid my last 2years subscription (1st Year 10K, this year 12K) too. Till date no benefits been retrived.

But when I try to book through sterling holidays customer care at Yelagiri location, I come to know the following payments to be made for getting the booking even if we are a elite...

Helpful

1 other people found this review helpful

1 found this helpful

Member id 1238741
Contact no.[protected]
Stearling holiday is cheater company and it’s policy are charging every day. At the time of taking membership they have charged huge amount of money and every year taking huge amount in terms of ASF from member and providing all services to non member.
Recently I have tried to book sterling Panchgani for august month from website but could not book. So call to customer care and...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: 154, Eldams Road, Teynampet, Chennai - 600018 ; Address 2: Head Office: 5, Murray's Gate Road, Alwarpet, ... Missing: delhi â€Ž| Must include: delhi

Please send my Maturity amount of Rs.144000/-(One Lac Fourty Four Thousand only) as soon as possible . My application number is G107299 and Certificate number is D1382...

Helpful

Found this helpful?

We went for a vacation to the Sterling resort at Kodaikanal, where their marketing managers brainwashed with all false promises and sugar coated lies. They were rushing up to do the payment for the membership and didn’t give us time to think. We immediately swiped 1 lakh there in their resort. The marketing managers were forcing on paying ~1.6 lakhs there but fortunately, I didn't have limit on my credit card. Later, We also paid one of...

Helpful

3 other people found this review helpful

3 found this helpful

Write a comment

I'm writing this based on my 1 year experience of Sterling membership.
Being a member I have tried booking the Sterling resorts couple of times and every time it's rejected saying room are not available. However, I can book the same room on same dates from any aggregator like MMT.

Then what's point of membership ?

They have tricky polices also to defend it, like only 60-70% rooms are reserved for members...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

My wife had booked 1 rooms in Sterling Wayanad for one night Rs 7, 589. The booking was made on 3rd of october and the dates of Booking were 30th Sep. Booking id "NMWWAY[protected]"

It is clearly mentioned in the booking confirmation that I can cancel the booking and get refund at-least 48 hours before. Later I realised that I won't be able to travel that day and so I had to cancel the booking through their online portal....

Helpful

Found this helpful?

Write a comment

Address: NIRMITI BAHAR APARTMENT, 3, NR. RAMLING SOCIETY, VIJAPUR ROAD, SOLAPUR - 413004

I had invested Rs.1475 for 20 years in your sister company Sterling tree Magnum ( India ) ltd on 27th October 1994 with buying one teakwood tree wide Application no K 400794and Certificate no. F16119 planted at KANAVAIPATTI PLANTATION in Periakulam, Madurai district. Now, I would request you to sort out my problems by paying at least Rs. 1.00 lac for one Tree with immediate effect.
awaiting your favourable reply

ANIL...

Helpful

Found this helpful?

I had booked 2 rooms in Sterling Aleppey for Rs 14, 936 . The booking was made on 11th of Aug and the dates of Booking were 5th Sep. Booking id "NMWSLPA[protected]"

It is clearly mentioned in the booking confirmation that I can cancel the booking and get refund at-least 48 hours before. I am a Sterling member as well for more than 5 years . Later I realised that I wont be able to travel that day and wanted to cancel my booking...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Owning Sterling holidays had been my parents dream for past two decades right when the cost was in few tens of thousands but they couldn’t afford it then.

I myself approached Sterling expressing my interest in purchasing early this year and I had purchased a 25 year membership by paying Rs.2, 88, 000/- in full back in April 2021 and since then I haven’t used any of the complimentary nights or any of the annual holiday...

Helpful

3 other people found this review helpful

3 found this helpful

Write a comment

Address: H 1103 Rapti apartment, Gomti Nagar extension

Your sales people ( Amit Singh and Ravinder Rawat )are really a fraud and cheater...lots of fake promise they have made to me...now..they are not receiving my calll..

I am helpless..even mailed him to cancle my membership and return money in 19 days.
If it will not happened than I will go in media...lodge fir against him.

I will also file a complain in consumer court against sterling...

Helpful

Found this helpful?

Write a comment

I bought a 25 year membership trusting this company and had 3 wonderful experiences with them, had minute problems but all were solvable . this time water is way above over head, i called for the booking of Kanha sterling resort and after talking to 5 persons of the customer care, the final response was that they will provide me 3 rooms from 7 november to 10th november, where as my request was for 3rd november to 6th november still i agreed,...

Helpful

Found this helpful?

Write a comment