Make My Trip — Refund request not yet initiated

I have booked a flight ticket through MMT App from Bangalore to Mumbai for 07.01.2021 and then I had rescheduled it for 08.01.2021.

While Rescheduling the flight I have paid Rescheduling charges on MakeMyTrip App. I (I have shared a screenshot of payment for your reference).

But when I was checking-in at Airport, GoAir representative told me that payment from MakeMyTrip was not reflecting in their system and you have to pay the Rescheduling charges.

I had called MakeMyTrip support team and asked for assistance on the above issue and MMT Rep. told me to pay the Rescheduling charges to GoAir and then MMT will refund your amount.

I have also attached a payment receipt of GoAir with this mail.

And I have also mentioned the ticket id generated during my call with MMT Rep. for your reference.

Please initiate my refund request at the earliest.

Please find below PNR and Booking ID for your kind reference.

PNR No: SY5GGG
Booking ID: NF[protected]
MMT's Ticket ID during my call while :[protected]

Regards,
Pratik Atha
Mob: +91-[protected]