[Resolved] Make My Trip — Tomorrow travel and flight is cancelled by air pegasus but make my trip is not taking responsibility | |||||
I had booked a online holiday package to kerala through make my trip on july 7th. The travel date is august 19th 2016. It is a package of inr 30, 000 this includes flight bookings+ hotel bookings +local cab. They had booked a cheap flight with air pegasus for 2 person 2 ways combined the ticket cost was inr 2425. The air pegasus is having lots of issues in there service as per in most tv channels they were frequently calling off there service, so i requested the make my trip guys through mail listing these issues and change the flight in the month of july itself. But they denied the change of flight and said the service is confirmed on committed date and time. Daily these conversation hours of call with these make my trip to change the flight did not bring any result. But in turn they wrote a mail to pay 10, 000 more. Listening to them (They comitted the flight service) i agreed to travel the same package in air pegasus with no any change. Tomorrow is my travel date and air pegasus is cancelled there flights and communicated to me on call intimating the cancellation of both to and fro flights. Am frustrated talking to these make my trip guys convincing them the fact that the airlines have cancelled the flight, they are asking me to bare the new flight booking charges and they are very very rude. Note: i do have all mail communication where have sent them requestring to change the flight as the frequency of cancellation by air pegasus is more 25 days back itself. As they assured flight will be available i agreed to travel with same air pegasus, but now airlines have cancelled so what should i do now??? Was this information helpful? | |||||
Sep 25, 2016 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Aug 20, 2016 MakeMyTrip India Customer Care's response Dear Shilpa, Greetings from MakeMyTrip!! We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: - Booking ID or - Email address used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Team-MakeMyTrip Care | |||||
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