[Resolved]  Make My Trip — Unfair booking cancellation

Address:	Gurgaon, Haryana, 110010
Website:	MakeMyTrip.com

Hello,

This is in reference to my booking made on may 30, 2016 with booking id as:
Nn[protected]
From new delhi to zurich on august 2 and from zurich to new delhi on august 23.

I haven't yet received the eticket and had raised a complaint with the customer care as well.

I recently got a phone call from the customer support who informed me that the booking shall be cancelled as my booking was made with some server error.

Please note that owing to the booking confirmation, i have also booked hotels and done onward planning for my trip. Further, i believe it is hugely unjust that an error on your company's part has to cause such an inconvenience to a customer.
Moreover, your customer agent on the phone only gave me two options which was to either cancel the booking or pay ₹ 70000 more to continue with my booking and to get my eticket.
I find it utterly uncooperative and feel that makemytrip is unnecessarily causing inconvenience and this is very bad customer service on your part.

I do not wish to receive the refund for this booking. I wish to carry on with this booking at the price as it has been booked becayse it not the customer's fault at all. If at all there was an error, it is entirely the responsibility of the company to bear any losses for the same.

Kindly cooperate and revert on this. I shall raise this issue on other forums as well, henceforth.

Warm regards,
Rhea yadav
Rhea. Yadav.[protected]@gmail.com