Makemyhobby.com — order not delivered after 2 months

I placed my order #247596 on 4th January 2020 and my order went into processing on 6th january2020.The comment said "Estimated delivery in 1-4 weeks due to cold weather".It's been almost 2 months now and no update on order at all, I sent email asking for order update I got no response.
I made ad ID on thier help desk site but never got any verfication mail, had to use other email ID to use help desk and they still havent replied yet
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did you get the refund, lets file a complaint. Contact me at [protected]@gmail.com

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