[Resolved]  MakeMyTrip — Amount not refunded on flight ticket cancellation

Website:www.makemytrip.com

I had flight tickets booked via mmt to and from srinagar for july end 2016. There was some cashback offer then with citibank (Code appfest) for transactions above 5000. I got a cashback of 1500.

I had to cancel the onward journey due to the uncertain condition in kashmir during that time. The carrier refunded the full amount for the journey. Whereas mmt deducted 1500 and refunded the amount to my account.

On first enquiry they agreed there is some discrepancies and cashback will be refunded back. Later on they started changing their statements and started saying cashback is not applicable on partial/full cancellation. However, in the terms and conditions of the offer code, only full cancellation details are mentioned.
Customer care is showing international flight offers terms and conditions with me when asked. My remaining journey ticket cost is above the minimum transaction amount, yet, they are not ready to refund the cashback amount to me.

If they have any such condition they have to mention it clearly. Showing terms and conditions of different offer and not responding properly is unethical from mmt.
I need the cashback amount (1500 rs) back to my account.
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Oct 8, 2016
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2016
MakeMyTrip India Customer Care's response
Dear Apakalak,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care
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