[Resolved]  MakeMyTrip.com — Cancellation

Address:

New Delhi, Delhi

I had booked a round trip ticket from USA - India – USA on 09/14/2015. Make My Trip customer service played tricks during booking. I have seen a price online, while getting ready to book by logging in and entering contact number, received a call from Make My Trip customer service stating he is going to help to complete the booking with a best price. I said OK, then he took few minutes and said he is searching for the flight from his side and came up with a price higher than what I was supposed to pay online. Then he went on saying the price is increased due to someone else booked, etc. and asked to refresh the page to see latest price. To my surprise the price is now increased in online. I understood their tricks and said I do not want to book and will use another place to book. Then he starting playing using words and now came up saying he can help to get for the price I had seen in the website originally and can offer some wallet cash to use in future booking. This time I agreed to book (BIG MISTAKE). This fellow helped to book. I later came to know that I cannot choose the seats/meal or anything with airline until check-in. This made me worried because I am traveling with family and kid. The moment I learned this, called customer service to cancel the tickets because I was still within 24 hour cancellation period. As per the Department of Transportation, USA it is a law to allow consumer to cancel flight tickets for full refund if cancelled within 24 hours for any US originating flights. Refer to transportation.gov website for electronic document. MakeMyTrip customer service is nightmare - 1st they routed to multiple agent and most of the time it is only crappy loud music we have to hear. 2nd they keep saying tickets are no refundable and it is they’re company policy that they do not refund. Even after I explaining about the law and for which they should be adhering to, they kept refusing it. They disconnected my 1st call abruptly at 43 minutes, 2nd call ended at 56 minutes with the same exact discussions. I had called airline (Lufthansa) for assistance and they said I am 100% eligible to get full refund because I am within 24hours period but I need to get this done through MakeMyTrip. They even explained what MakeMyTrip should do to resolve this. And she provided the time by when it should be cancelled (09/15 11.59 PM). I had called again to MakeMyTrip and explained what Lufthansa asked to do so, this time they took the request and said will get back within 24 hours and void it. I believed this (another mistake)- I did not receive any further correspondence from MakeMytrip. I called again after 10 hours (09/15 8.00AM) to check status and now again I was given same lame answers, it cannot be cancelled it is our company policy, etc. There is another thing - 9/15 8.50 AM I again called Lufthansa to check, they're agent now saying it is now more than 24 hours and they can do best possible but MakeMyTrip should contact for assistance. This is contradicting with what her agent said earlier. She simply apologized and said the previous agent incorrectly calculated the time. Well, now I am at loss. Are these companies are above law? I need full refund makeMyTrip.com Service request reference numbers[protected]