MakeMyTrip.com — Cancellation Refund still not received | |||
My flight was cancelled on Spice jet on Dec 17 2014 as it became non-operational the same day. I cancelled my booking online via Make my trip on Dec 19 2014. The Refund is still pending to be received. I have called Make my Trip people many times and every time they would say that they will call back in 2-4 working days, but the call never came back. They are saying that the amount will be credited shortly, but till when we don't know. Apart from that they are levying Rs175 as Convenience Fee. I wonder what convenience these people are providing. And it takes 30 mins minimum to connect the call to Customer Care Executive. I have called 7-8 times and wasted my time. Details: Booking ID - NF[protected] Mobile No. - [protected] Name - Mohit Agarwal Was this information helpful? | |||
 3 Comments | |||
Comments
Dear mohit27488,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 3974.00.00 has been initiated from our end on 11-Mar-15 and same should reflect in your account as per your bank processing cycle. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 3974.00.00 has been initiated from our end on 11-Mar-15 and same should reflect in your account as per your bank processing cycle. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear gobind_7
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
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The Air India flight was operation from Mumbai to Delhi but was Non-Operation from Delhi to Chandigarh due to bad weather in Chandigarh. Air India cancelled from Tickets and I was told that I will be getting refund from MakeMyTrip as my booking was through MakeMyTrip.
I submitted the Cancellation request with MM on 21 Dec 2014 itself. From then I am being told by MM again and again that I will receive my refund on some date which keeps on changing with time. Till now I have not received my money and there is no update on it now. I have called MM multiple times but I am getting no positive response.
MM representatives are so unprofessional. I also raised escalation step-1, step-2, and management escalation still no Response. Still there is no response. MakeMyTrip is looting peoples. This is the worst customer service.