[Resolved] MakeMyTrip.com — Cashback not provided - flynow code on tuesdays | |||||
I had done 2 tickets using FLYNOW code through Makemytrip app. Bookings I'd NF[protected] and NF[protected]. After series of escalation Makemytrip has come with a fraudulent explanation as below: 1. Makemytrip customer support agreed that FLYNOW ( cashback of 1200 on tuesdays) page is showing that cashbacj offer can be availed through icici net banking 2. At the same time Makemytrip expects customer to open a separate link for t&c where it is mentioned that deal was only between 4th to 8th august. So as per makemytrip deal done on 18th august was not applicable. 3.Makemytrip does not have an answer to " If icici net banking was not eligible on 18th..why it was shown as eligible ??" Concealing the date information Very cleverly Makemytrip has provided icici bank name in first place telling it is eligible so that anyone can just get the ticket booked and can later be cheated of the cashback (Rs 2400 in my case). I had lot of trust on Makemytrip before but today I am in utter dismay. Makemytrip brand is diluted with such incidences. Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
Vartika has attached documents which clearly shows ICICI net banking as an option. The document they have send to me is manipulated. Can't believe Makemytrip is doing these things !!
Reply
Dear Mr. Sonu,
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further in regards to your complaint, please note that the terms & conditions for Trippy Tuesday promotion keeps on changing and is purely based on the banks which we are offering in that specific date. Now In your case we have specifically checked and found that on 18th August promotion we were not offering this offer on ICICI net banking. Hence we apologise we will not be able honour your booking under Cashback.
Please visit below mentioned link, which would be clarifying the details as what exactly we were offering on that day:
http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further in regards to your complaint, please note that the terms & conditions for Trippy Tuesday promotion keeps on changing and is purely based on the banks which we are offering in that specific date. Now In your case we have specifically checked and found that on 18th August promotion we were not offering this offer on ICICI net banking. Hence we apologise we will not be able honour your booking under Cashback.
Please visit below mentioned link, which would be clarifying the details as what exactly we were offering on that day:
http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
Same problem I am also facing here with the booking ID NF[protected] and NF[protected]
I did the booking on 18th of August and 25th August.
After so much of escalation make my trip is telling that FLYNOW was not valid on these dates.
But in following link it is clearly mentioned on their site that "Offer is valid for bookings made from 4 pm and 10 pm every Tuesday starting 4th August 2015".
Now who will tell the person that it is not for certain dates of the month? And they are mentioning "every Tuesday starting 4th August 2015""
http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
Very neatly makemytrip is trying to make an escape here !!
![]()
![]()
I did the booking on 18th of August and 25th August.
After so much of escalation make my trip is telling that FLYNOW was not valid on these dates.
But in following link it is clearly mentioned on their site that "Offer is valid for bookings made from 4 pm and 10 pm every Tuesday starting 4th August 2015".
Now who will tell the person that it is not for certain dates of the month? And they are mentioning "every Tuesday starting 4th August 2015""
http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
Very neatly makemytrip is trying to make an escape here !!
Dear vartika_s,
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further in regards to your complaint, please note that the terms and condition and offering for our promotion Trippy Tuesday (FLYNOW) keeps on changing as per our respective tie ups with the banks. Now specially in your case we have checked and found that we were not offering for ICICI Net Banking payment on these days i.e. on 18th – August & 25th – August under this promotion. Kindly check below mentioned link which was being displayed on our website on these days:-
18th August 2015 & 25th August 2015
http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
Hence we apologise we will not be able to honour your bookings under this cash back offer.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further in regards to your complaint, please note that the terms and condition and offering for our promotion Trippy Tuesday (FLYNOW) keeps on changing as per our respective tie ups with the banks. Now specially in your case we have checked and found that we were not offering for ICICI Net Banking payment on these days i.e. on 18th – August & 25th – August under this promotion. Kindly check below mentioned link which was being displayed on our website on these days:-
18th August 2015 & 25th August 2015
http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
Hence we apologise we will not be able to honour your bookings under this cash back offer.
Assuring you best of our services.
Team-MakeMyTrip Care
Even I have faced the same problem for Booking ID NF[protected] using the FLYNOW code.
It is clear that MMT has altered and forging the T & C in their adds to decieve the customers now.
Its a big scam . They are not fulfilling the cashback promise and making a fool out of all o[censored]s .
The mistake has been made on their part and they are not ready to accept it . Instead they are blaming the general public for not reading the T&C .SO MANY PEOPLE WILL NOT MAKE THE SAME MISTAKE .
The customer service is absolutely useless .They say that it is not valid on ICICI bank transactions .
Let us HYPOTHETICALLY ASSUME that you are telling the truth ( WHICH IS NOT ) :-
Could you care to explain why the coupon code got applied successfully when I was doing the transaction with a bank ( which you say was not eligible for the cashback ) ?
In my common experience I have noted that whenever I try to apply a coupon which does not have the offer valid for the bank through which I do my transaction, it CLEARLY GIVES ME AN ERROR MESSAGE STATING THAT THE OFFER IS NOT VALID FOR THE BANK THROUGH WHICH I AM DOING MY TRANSACTION !!!
Had you been telling the truth, I would have got that message, instead I got a message of the coupon being successfully applied.
As Mr.Vaibhav Chowdhary rightly points out(in another complaint) the archives are telling a completely different story (Clearly mentioned on all Tuesdays), than the one MMT is projecting .
Bloody Cheats .
It is clear that MMT has altered and forging the T & C in their adds to decieve the customers now.
Its a big scam . They are not fulfilling the cashback promise and making a fool out of all o[censored]s .
The mistake has been made on their part and they are not ready to accept it . Instead they are blaming the general public for not reading the T&C .SO MANY PEOPLE WILL NOT MAKE THE SAME MISTAKE .
The customer service is absolutely useless .They say that it is not valid on ICICI bank transactions .
Let us HYPOTHETICALLY ASSUME that you are telling the truth ( WHICH IS NOT ) :-
Could you care to explain why the coupon code got applied successfully when I was doing the transaction with a bank ( which you say was not eligible for the cashback ) ?
In my common experience I have noted that whenever I try to apply a coupon which does not have the offer valid for the bank through which I do my transaction, it CLEARLY GIVES ME AN ERROR MESSAGE STATING THAT THE OFFER IS NOT VALID FOR THE BANK THROUGH WHICH I AM DOING MY TRANSACTION !!!
Had you been telling the truth, I would have got that message, instead I got a message of the coupon being successfully applied.
As Mr.Vaibhav Chowdhary rightly points out(in another complaint) the archives are telling a completely different story (Clearly mentioned on all Tuesdays), than the one MMT is projecting .
Bloody Cheats .
MakeMyTrip India — Not done my ticket
I done my payment but not done my ticket due to network issue
Dear Mr Solanki,
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
8079
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information