[Resolved] MakeMyTrip.com — Cheated and Harassed by MakeMyTrip for our Holiday booking on New Year Eve | |||
We have booked a package Trip of Delhi-Manali-Shimla-Delhi where we will be celebrating our New Year Eve in Shimla confirmed hotel booking by MakeMyTrip. When we arrived at Shimla on 31st Night there was no Hotel bookings made by MakeMyTrip. As we had the Hotel booking confirmation voucher by MakeMyTrip but Hotelier did not entertained this as they did not get any information from MakeMyTrip. We were 2500km away from my hometown not knowing where to go and whom to approach? We were wandering in the cold chilled night with a kid looking out for an accommodation to spend that night. We were fully tired after 10 hours’ drive from Manali to Shimla and MakeMyTrip made us to wander in the ice cold windy night with kid asking for food. There was no support given by MakeMyTrip to us and we were all alone on the lonely roads in the night. Shimla was fully packed that night due to New Year Eve and we could not get accommodation anywhere. We got hold of a broker and somehow got a hotel to stay 30km away from Shimla. They did not give any written bill or any other facilities than just to spend the night. The worst part is MakeMyTrip denies to refund the amount what I beared on that night to get that Hotel. Don't ever rely on MakeMyTrip for any Holiday bookings. Don't believe on MakeMyTrip for your Hotel bookings and travel. Have a plan B. Best avoid MakeMyTrip. You don't know what pain we have gone through that night where all others are enjoying the New Year party. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
This is the 51st time I am getting the response "Apologize any inconvenience caused...". Please find the Booking ID and Case ID below
Booking ID IN1311B2S197021
Case ID:[protected]
I have approached so many people below and I found there are few heartless people who does not know the the pain you go through when you are harassed or tortured. Does not value the hard earn money of an human being. OK, just one more email ID to forward and forwarded the whole email chain to you. Let me see what difference it makes ... !!!.
MakMyTrip <[protected]@makemytrip.com>, HotelService <[protected]@makemytrip.com>, OPSCare <[protected]@makemytrip.com>, DomCentralOps <[protected]@makemytrip.com>, Stuckcase <[protected]@makemytrip.com>, Shivani Singh <Shivani.[protected]@makemytrip.com>, HDPS-Priority <[protected]@makemytrip.com>
Booking ID IN1311B2S197021
Case ID:[protected]
I have approached so many people below and I found there are few heartless people who does not know the the pain you go through when you are harassed or tortured. Does not value the hard earn money of an human being. OK, just one more email ID to forward and forwarded the whole email chain to you. Let me see what difference it makes ... !!!.
MakMyTrip <[protected]@makemytrip.com>, HotelService <[protected]@makemytrip.com>, OPSCare <[protected]@makemytrip.com>, DomCentralOps <[protected]@makemytrip.com>, Stuckcase <[protected]@makemytrip.com>, Shivani Singh <Shivani.[protected]@makemytrip.com>, HDPS-Priority <[protected]@makemytrip.com>
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+91 12 4289 8747
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Apologize any inconvenience caused to you while dealing with us.
With reference to your complaint, we request you to please send us the receipts/invoice to [protected]@makemytrip.com, so that we can get this investigated further and initiate the refund accordingly.
Regards,
Team- MakeMyTrip Care