MakeMyTrip.com — Cheated, my booking id - in1511b6s080379 (Name - pankaj mali) | |||||
Cheated by MakeMyTrip My booking id-IN1511B6S080379(Name-Pankaj Mali).make my trip police says 10 to 20days cancellation charges 10% of package cost or INR.rs.10000/- whichever is higher as booking fee.my holiday booking cost rs.80500/- and make my trip charge for cancellation rs.40500/-(more then 51%).no proper replay by ganesh patil(sales team person) or customer care team. MakeMyTrip Booking Id-IN1511B6S080379 Name of the Lead Passenger-PANKAJ MALI BOOK BYGanesh Patil| Travel Expert | Direct No.–[protected] Was this information helpful? | |||||
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MakeMyTrip India customer support has been notified about the posted complaint. | |||||
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note we have validated your booking and found that the terms & conditions which we have advised you states that:
“10% of Package Cost or INR 10000 whichever is higher at date of booking”
This means that if you raise the cancellation on the same date of booking only then 10% of Package Cost or INR 10000 whichever is higher would have been charged as a deduction. Now in your case as you have raised cancellation on 13th November hence ideally you are not eligible for any refund on your booking at all. Now as a one time exception we have initiated a refund for INR 55700/-, hence now as per terms and conditions advised earlier no refund would be possible on your booking now.
Would request you to kindly refer the terms & conditions details once again for more clarity.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care