MakeMyTrip.com — Company gave fake details

Address:	New Delhi, Delhi
Website:	Make My Trip . com

Pathetic service ! Cant imagine a big name like Make my trip will cheat its customers . i booked 2 way flight from delhi to bagdogra for my wife on 8th sep, paid RS 13902 for both the flight . Even got confirmation on mail that flight have been booked . Today when reached airport it was disaster, indigo airlines said my PNR has cancelled . when enquired it was too late indigo airlines said this PNR is cancelled as Make my trip has not paid them the amount, When confirmed with the representative of make my trip the person was clueless didnt even bothered to help us then i had to make a call to make my trip helpline no to inform him ask them about the incident . The lady then checked the case and confirmed that payment was nking it to ombudsman !ot made to airlines from there end, she apologised but it was too late as flight had departed, she then said to book any other flight and make my trip will pay the difference amt, again the same information was not passed to the MMT rep at airport as a customer he had urgency as this was berevment case at our family in bagdogra, we had to pay 8221 to book spice jet . I have been a loyal customer but todays incident was shame on company like make my trip . This is major security issue, how can make my trip issue a fake PNR status to anyone, security at airport jus saw the E-ticket and allowed my wife on fake E ticket as it was cancelled and no one knew about it, so as we until my wife went to counter to get the bording gate . i Dont want anyone else to go through this trauma which me and my wife had faced today . I want Make my trip to understand just making money by cheating peopele like this would not give them good name.