MakeMyTrip.com — False claims and no refund

Address:

Bharuch, Gujarat

Makemytrip.com - the most horrible experience. Please donot ever book with them. We booked a four star hotel using makemytrip. And guess what ? The standards were like a minus star hotel. Shalimar Spice Garden in Thekkady. The road leading to it was non existent, and the cottages and rooms were located after a heavy trek. No where is it mentioned u need to walk to go up! The staff were ok, but the manager was the most horrible! Anyway this post Is about makemytrip and not the hotel so without goin into too much hotel details. I would just say makemytrip is running a money back guarantee scam. They claim To refund the Money If the hotel amenities are not as advertised. But that's not at all the case. Especially we Westerners need to be aware of it. We think they are the travel agents and hence can be trusted but despite multiple attempts to make calls and emails, no response from the agency to even return a call. They keep mailing everyday that we tried to contact you. What a load of ! India should have some sort of Consumer protection to fight against this. Not only have they refused for a refund but they don't answer to any complaints made either. Next time pls prefer booking.com Atleast they don't steal your money.