MakeMyTrip.com — Flight Non Operational - Refund not made yet till 23 Working Days, committed to pay by 10 Working Days

Address:

Bangalore, Karnataka

Sir, I booked flight ticket from Bangalore to Kolkata on 1st December, 2014 through make my trip for SpiceJet on 10th Feb, 2015. The flight got non operational and I got the information on 22nd Jan, 2015. Immediately I tried to cancel the flight on SpiceJet but I was asked to cancel it through Make my Trip itself. I got my ticket cancelled in Make my Trip over call, and I was told that the refund of Rs. 18024 will be credited to my account in 10 + 3 Working days. I again called after 2 weeks and I was asked again to wait. Now it has been 23 working days and almost a month and I have still not received the amount in my account. While calling the customer care my call was first transferred from one executive to another without even listening to me properly and then put on the queue directly, I was on call for more than 40 mins but the executive just kept on repeating the same thing that they didn't receive the amount from SpiceJet. I even told them that when I have made the payment to Make my Trip, it is their responsibility to get make the refund as per their commitment and they have not even cared to intimate me about the delay, and I will complaint regarding the same to consumer forum, the executive very arrogantly said "It fine" and kept on repeating the same thing again and again. This kind of refund issue has happened 2nd time with me with Make my trip and once same kind of issue happened before as well, where the amount was deducted but for refund I had to keep on calling the customer care. Also, more that the money its also about their irresponsibility and arrogance which is intolerable with their poor service quality. I am lodging this complaint as these incidents has caused lots of mental harassment to me and also loss of time and money and I would like to bring this to your notice so that these kind of incidents do not take place for other customers and the companies like Make my Trip don't fool the customers and show their arrogant behaviour just because they hold our money. I expect a proper action against Make my trip for this kind of irresponsible and arrogant behaviour. Regards, Kumar Proshanto Chatterjee +91-[protected] Make My Trip Booking ID: NF[protected]