MakeMyTrip.com — Fraud booking made by Make my trip travel Expert and Unethical behaviour by them

Address:

Gurgaon, Haryana

Dear Team, I booked 3 Heliocpter tichets from Phalagam to Panjtarni with Hotel stay for dated 05 july 2015 from Make My trip though travel expert name Navin Gangwani of Make My trip on 03rd July 2015, where he confirmed the booking and i paid the amount of Rs 33, 000 through net banking through the Make My trip website link which he shared though his official e-mail . He confirmed to share the tickets by 12 noon 04th July . As We were at delhi, We travelled from Delhi to Srinagar on 04th July spending 50000 for air ticket . On 04th July whole day i was chasing Naveen Gangwani for Hotel stay arrangement and helicopter tickets which he promised to share by 12 noon, after calling him 100 times, he kept on saying that he would share the same within few minutes. Since i already had paid the complete amount i was left with no choice just to wait and believe him. We were sitting on the road side as all the bookings Iternary were pending. In evening around 7pm he bluntly told that he couldn't provide the helicopter and hotel tickets since it was not available. I want to know as if tickets were not available with MMT than why they took the booking or else we could not have planned the visit for holy Amarnath yatra and spend 150000 for this ( Air tickets and hotel stay arranged by me on immediate basis) . I would request you to help me with this . I'm attaching the chat transcations with naveen which was sent by MMT mail. I have the payment acknowledgement reciepts also. I want my refund and the money spent for this travel from MMT, since this is unprofessional way of handling customers. We suffered a lot, I don't want any other family should suffer this pain . MMT should get a lesson Regards, Subhash Bhatia [protected] Chat By Chat (Navin Gangwani) (03/07/2015 08.30 PM) [08:14:15 PM] Hi, my name is Navin Gangwani. How may I help you? [08:14:20 PM] subhash: sure [08:14:28 PM] Navin Gangwani: Hello Subhash [08:14:29 PM] Navin Gangwani: How are you? [08:14:38 PM] subhash: But please be fast in replying..i'm short of time [08:14:43 PM] subhash: fine.thank you. [08:14:46 PM] subhash: How abt you [08:14:59 PM] Navin Gangwani: Fine. Thanks [08:15:19 PM] subhash: Can you please let me know whether you provide helicopter ticket for amrnath yatra [08:15:37 PM] Navin Gangwani: we have the pre-purchased packages available [08:15:45 PM] Navin Gangwani: in which we are providing helicopter tickets [08:15:46 PM] subhash: what do you mean that [08:16:02 PM] Navin Gangwani: From Delhi we have the packages available for amarnath [08:16:14 PM] subhash: presently i came to srinanger [08:16:16 PM] subhash: now what [08:16:24 PM] Navin Gangwani: For which date you are looking? [08:16:30 PM] subhash: 5th July [08:16:35 PM] subhash: for 3 passe [08:16:44 PM] Navin Gangwani: For how many nights [08:16:59 PM] subhash: i'm alrady in srinagar and booked hotel [08:17:15 PM] subhash: i just want helicopter tickets from pahalgam or baltal; [08:17:25 PM] subhash: what i can maximum do is 1 night stay [08:17:42 PM] Navin Gangwani: so for 5th july you want helicopter tickets? [08:17:46 PM] subhash: yes [08:17:56 PM] Navin Gangwani: just be online [08:18:05 PM] subhash: i want for to and fro [08:18:13 PM] Navin Gangwani: yes [08:18:17 PM] Navin Gangwani: just a sec [08:18:25 PM] Navin Gangwani: let me check the availability [08:18:30 PM] subhash: sure [08:18:54 PM] Navin Gangwani: there will be 3 adults correct? [08:19:26 PM] subhash: yes [08:19:53 PM] Navin Gangwani: just be online [08:19:57 PM] subhash: ok [08:21:15 PM] Navin Gangwani: any hotel stay you want out ther? [08:21:29 PM] subhash: any [08:21:35 PM] subhash: with low cost [08:21:52 PM] Navin Gangwani: for which date? [08:22:03 PM] subhash: 4th or 5th [08:23:45 PM] Navin Gangwani: it will cost you Rs. 10, 500 per person [08:23:55 PM] subhash: including tickets [08:23:59 PM] Navin Gangwani: for tickets from pahalgam [08:24:02 PM] subhash: i mean helicopter tickets [08:24:09 PM] subhash: to and fro [08:24:16 PM] Navin Gangwani: yes to and fro [08:24:28 PM] subhash: is it available without hotel also [08:24:37 PM] Navin Gangwani: yes without hotel [08:24:51 PM] subhash: pls come again [08:25:04 PM] subhash: 10500 includes hotel or not [08:25:14 PM] subhash: can you call me [08:25:26 PM] Navin Gangwani: with hotel for 1 night will cost you Rs. 11, 500 per