MakeMyTrip.com — Fraudulent done to me by Make my trip and estrela do mar resort

Address:

New Delhi, Delhi

My name is Rahul Aggarwal and I havebooked a trip to Goa from make my trip with reference Id IN1501B7S012138 on07th January 2015. Initially while booking it was told by agent (Jishan Khan) that airport transfers will not be provided toyou its better to take a taxi for resort after reaching there, But after fewdays of booking he told that sir as you are a valuable customer therefore wewill provide a complimentary pick and drop from airport. Before leaving Delhi I confirmed at 11:45am on 23rd January 2015both from the agent and resort officials that whether a taxi will be providedon my arrival they said yes we have a booked a swift desire and the taxi numberand driver number will be text to you as soon as you will arrive in Goa. On arriving the airport what I found that no one cameto pick me and on calling the resort they simply denied that no suchcommunication was made by our executive. On urge of completion of my trip I again asked the agent that thedrop will be provided or not he again said yes but the officials of the resortstrictly refused to do so and I again paid 1200 to reach to airport. I wantsome strict action should be taken against the make my trip and resort officialsas I have the conversation details and also the taxi receipts.