[Resolved]  MakeMyTrip.com — Hotel Booking : greatly embarrassing and mentally torturing

Address:

Hyderabad, Andhra Pradesh

Hi, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I had made a Hotel booking through MakemyTrip for a well planned trip to Chickmagalur on 15th August 2014. The booking details is as below. · MakeMyTrip Booking ID: NH[protected] · Booking Date: Fri, 08 Aug '14, 14:15 hrs · Total Amount: Rs 4277 · Hotel : Hotel Benaka Residency, KM Road, CHIKMAGALUR Ph no : [protected] / [protected] · Room Details : 3 Rooms The hotel booking was confirmed and we were not required to contact either the hotel or MakeMyTrip to confirm the same (in mail sent byMakeMyTrip). However when we reached the hotel on 15th August at 8 PM, the hotel administration, refused accepting that any such booking was done in their hotel from MakeMyTrip. On contacting the MakeMyTrip official through customer care, they spoke with the hotel administration and confirmed that the booking was done. This went on for the next 4 hours and we were left stranded with no hotels and feeling hopeless. We were 6 working professionals, who had managed time with the intent of a good vacation. But by this time we were mentally drained out and all our plans of a good vacation were completely ruined by the Benaka HotelAdministration and MakeMyTrip. On top of that, the Hotel administration was makingbaseless requests to sleep on the floor which we rightfully declined. At midnight, two officials from MakeMyTrip ( Harpreet Singhand Kamal ) talked with their senior management and promised to provide accommodation in some other hotels in nearly area and would give us a call back for the same. However they did not give any call back, and we were left all by ourselves homeless in the middle of the night (1 AM ), completely clueless where to spend the night. In the end we spend the entire night on the streets with no option left. On a personal note it was greatly embarrassing and mentally torturing, as I had promised a good weekend vacation for my friends who had managed time from their busy schedule. And that was completely ruined thanks to MakeMyTrip and Benaka Hotel Administration.