[Resolved] MakeMyTrip.com — Incomplete refund after airlines cancelled the flight | |||
Hi, I had booked a return flight Mumbai-Kolkata through Makemytrip on Spicejet airlines. The airlines had cancelled the flight and no information was received either from Makemytrip or the Airlines. Later the day of onward journey, the airlines booked me on a Mumbai-Bangalore-Kolkata flight but the return flight stood cancelled. Hence, I had to make a fresh booking and came back to Mumbai. When I asked Makemytrip for refund of 50% of my fare, they deducted the cancellation charges and paid me back the balance amount. When I asked them for full 50% return, they said that as per company policy, any cash back availed during the time of booking shall be considered as refund amount. This is total because, no such terms and conditions are mentioned during booking!!! This so-called cash back has been transferred to Makemytrip account and not in my bank. When asked to transfer to my bank, they clearly denied saying that they cannot do it!!! This company is full of cheaters. The person sending the email doesn't even have the guts to include his / her extension so that they can be contacted. If a consumer tries the nos. mentioned on the website, it takes atleast 15 minutes to reach the right department customer service and atleast 4 times repeatition of case history. I am willing to listen to their part of the story but not some written in emails and super emphasized by these cheaters. ML Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mansi,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.In reference to your complaint, we have validated the case with our concerned department and with the airline and found that Passengers has utilized the onward sector for Mumbai to Kolkata and for return segment from Kolkata to Mumbai airline has provided us total refund of Inr 5037.00. Inr 1200.00 has already been refunded for cash back offer so the balance amount of Inr[protected] = Inr 3837.00 has been initiated from our end on 7-May-15 with refund reference number#[protected]. Thesame should reflect in your account as per your bank processing cycle towards the original form of payment. Please also be informed that this is an involuntary cancellation made by the airline and as per process in case of cancellation of flight, airline inform the passenger directly. We have not been informedby the airline regarding the same.We thank you for contacting us. For any clarification on refund amount amount, request you to please contact airline.Assuring you best of our services.Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.In reference to your complaint, we have validated the case with our concerned department and with the airline and found that Passengers has utilized the onward sector for Mumbai to Kolkata and for return segment from Kolkata to Mumbai airline has provided us total refund of Inr 5037.00. Inr 1200.00 has already been refunded for cash back offer so the balance amount of Inr[protected] = Inr 3837.00 has been initiated from our end on 7-May-15 with refund reference number#[protected]. Thesame should reflect in your account as per your bank processing cycle towards the original form of payment. Please also be informed that this is an involuntary cancellation made by the airline and as per process in case of cancellation of flight, airline inform the passenger directly. We have not been informedby the airline regarding the same.We thank you for contacting us. For any clarification on refund amount amount, request you to please contact airline.Assuring you best of our services.Team-MakeMyTrip Care
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated the case with our concerned department and with the airline and found that Passengers has utilized the onward sector for Mumbai to Kolkata and for return segment from Kolkata to Mumbai airline has provided us total refund of INR 5037.00. Please note that INR 1200.00 has already been refunded as cash back offer, so the balance amount of INR[protected] = INR 3837.00 has been initiated from our end on 7-May-15 with refund reference number#[protected]. The same should reflect in your account as per your bank processing cycle towards the original form of payment.
Please also be informed that this is an involuntary cancellation made by the airline and as per process in case of cancellation of flight, airline inform the passenger directly. We have not been informed by the airline regarding the same.
We thank you for contacting us. For any clarification on refund amount request you to please contact airline.
Assuring you best of our services.
Team-MakeMyTrip Care