MakeMyTrip.com — Innova cab 8 seater (sofa seat) not provided after paying complete payment

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Gurgaon, Haryana

Dear Sir, I booked a domestic holiday trip (shimla manali chandigarh) with makemytrip @ 64000 INR with Innova 8 seater (sofa seat). I paid 12000 INR extra for Innova 8 seater (sofa seat), but Makemy trip not provided cab after finalization. I tried to call to Mr Amit Bhardwaj and Mr. Kundan who finalized this deal with me but both are so irresponsible that not picked my call, I tried many times to talk with both person. I can't understand how Makemytrip bear these type of irresponsible person in his company. My 3 hours were wasted in delhi and after my request, Traveller provided maruti dezire to complete this tour. This tour was worst tour for me. I requested from day one that I need only 8 seater (sofa seat) innova and after receiving confirmation from makemytrip I finalized this deal. I also paid 4000 INR extra to visit rohtang snow point, as per my package itinerary it was inclusive in my package but cab driver denied to go there. please provide my money back from makemytrip. MMT Booking ID: - IN1506B2S046765 Trip start date - 21st June15 Trip end date - 27th June15 BR, Anil Goyal [protected] s.[protected]@gmail.com