[Resolved]  MakeMyTrip.com — Make My Trip has not refunded INR 27,406 for nearly 2 Months now despite non-operational flight

Address:

Bangalore, Karnataka

My friend and I booked a flight to is resolved at the earliest both with Make my Trip and SpiceJet and that you are able to refund our full amount of Rs. 27, 406. Our booking ID is NF[protected]. SpiceJet has mentioned to me that they had already sent a refund of Rs. 8272 on February 2, 2015 to Make My Trip for a single-way journey. They also mentioned said that they have not mentioned any amount of Rs. 7192 (which is the amount that reflects on the Make my Trip "Manage our Booking" website section.) and today, Make my Trip tweeted me saying they refunded "Rs 1080" Why is Make My Trip sending us this amount? What is the logic behind this? We need a full and total refund of INR 27, 406 which has already been sent to Make my Trip from SpiceJet. I am not only extremely disappointed with Make My Trip's poor service and accountability, I am furious that their team has done little or nothing to ensure that this situation is resolved. SpiceJet's customer care official Gaurav, who I talked to has mentioned that the complete amount should reflect in Make my Trip's account in the next 48 hours. It has already been 48 hours. I would suggest that Make my Trip take responsibility to ensure that this amount is credited to our account failing which we will take this up seriously and take action against Make my Trip. I have attached the original Make my Trip ticket booking along with this email. The booking was made by my friend Daniel McCombe.