MakeMyTrip.com — makemytrip .com is only refunding near about 20% amount after ticket cancellation.

Address:

Kozhikode, Kerala

I have booked a ticket from “Calicut” to “Qatar (Doha)” for my friend Mr. Baiju Thayyulathil using my HDFC credit card through makemytrip .com by online. The ticket was booked through the help of “makemytrip .com” representative and she gave me a booking ID (IN1311B2S101967) and through that I have paid the money via my credit card. During the initial discussion she didn’t say anything about “non-refundable” ticket. I have approached Make my trip team to cancel the ticket due to some personal reason and they said it the amount can’t be returned and after the long discussion and he said to me that “if the first representative is not said you that this is a non-refundable ticket then we will refund the amount after our quality team analyze the audio conversation with you and our representative” on Monday 2nd December 2013 I have received call from another representative and she said they are ready to refund the amount. Yesterday I have received an email with details and the refund amount was only 1, 702 and the total amount was 9, 902. This is really a clear case of cheating people. So I humbly request you to help me getting the full amount and they can deduct the 500 which is normal cancellation fees of makemytrip .com. makemytrip.com booking ID is IN1311B2S101967 Prajilesh Narayanan VK Pranavam House Meppayur post Kozhikode Dist Kerala State 673524 PIN mob no: +91 [protected] email ID : [protected]@rediffmail.com