MakeMyTrip.com — MakemyTrip Credited Partial Refund Rs. 9892 instead of Full Amount Rs. 28926 for Cancelled Flight

Address:

Bangalore, Karnataka

Refund Credited Partially Rs. 9892 instead of Full Amount Rs. 28926 for Cancelled Flight. I purchased three Bangalore to Chandigarh Return Flight ticket from MakeMytrip which was a Spicejet Flight both way pertaining two different PNR numbers (1 for two passengers and one for 1 passenger). After receiving an cancellation intimation of onward flight from Spicjet I cancelled both the PNRs directly from Spicejet customer care as I could not reach MakeMytrip even once in 7 days even after raising repeated complaints and the alternate flight provided by Spicejet was not working with me and I had to cancell the complete journey. Then I intimated the same in Makemytrip website on 16th December 2014. I received the partial refund of Rs. 9892 instead of Full Amount Rs. 28926. Since then it's almost 20 days I'm wrting repeated mails to MakeMytrip as well as Spicejet without any resolution till today. MakeMytrip is responding saying they are unable to credit the balance amount for one PNR for which MakeMytrip has not received the refund yet. Spicejet's response is if the ticket is baught from agent, I should receive the refund from agent only. There is not no terms & conditions in my ticket purchased from MakeMyTrip regarding this refund policy at all. Also I bought the ticket from MakeMyTrip and hence I need the refund immediately from MakeMyTrip only and I really do not care about their process of getting refund. MakeMyTrip is doing a travel business without even taking the responsibility of such situations. MMT Booking ID: NF[protected] PNR: C3YSHF & FDKCGE Cancellation Date: 16th December 2014 Flight Details: Spicejet SG 224 & Spicejet SG 223 MMT Complaint: Reference ID:[[protected]]