MakeMyTrip.com — MakeMyTrip Selling cheated selling tickets by lure of Code SCIF

Address:

Chennai, Tamil Nadu

SCIF is the code of joint scheme by Standard Chartered Bank & MakeMyTrip.com if tickets purchased by Standard Chartered Credit Card.On 7 June 2015 we purchased two tickets one after another by using two different SCB credit cards -one primary card and another the supplementary card ( 1) first ticket with payment Rs 89370 & code SCIF led to a series of manoeuvre like one time password, Pay back Pin number, Pay back Card number etc and final booking resulted in ID IN1506B2S069051which were earlier opened with MakeMyTrip.CashBack to wallet to follow was Rs 4000 ( 2) Second ticket with payment Rs 89370 & even though for sure entered the code SCIF, some how got slipped out in entry submission and did not go through the manoeuvre as in ( 1 ). MakeMyTrip.com Sales were day & night after me to sell tickets and lured by SCIF code and all Chat. e-mail communication even before payement after payments, the doubts on SCIF processing are in record. In fact as compared to normal booking through web site, MakeMyTrip gave link where alone Rs 89, 370 appeared and where we were promised that SCIF would be processed. They had other code explore15 which was Rs 1300 discount on a fare of Rs 87448 through their normal web site link. In other words Rs 86, 148 instead of what we paid Rs 89, 370. (Rs 3000 extra per ticket) Both Standard Chartered Bank & MakeMyTrip now squarely blame us the customers for the man-machine non-ethical program slip on their side They say it is mandatory to enter code; Question is it not mandatory to have system programmed fool-proof for computer to ask back "sure no code filled-in" - (particularly when they use term Mandatory) if system has not found code entered The very link was provided by Sales and Sales did check after payment- we thanked each other ! Seems to us that Bankers name are spoiled by such agreements with Banks by the Travel Agents and exploitation of codes. They use Bank Joint Codes only to lure unsuspecting naive Customers who go by Bank name but have hidden one sided mandatory points to avoid giving benefits. Customers asked to fend for themselves, just digest having got fooled and cheated. A lot of time and energy wasted which shows better buy marginally expensive tickets directly from the Airlines. A bird in hand is better than two in a bush (of travel agents- bankers- joint codes)