MakeMyTrip.com — Misleading unfair terms and conditions about refunds and improper refund amount

Address:

Hyderabad, Andhra Pradesh

I was booked through makemytrip.com to travel on SG 6231 - Delhi ( DEL ) to Hyderabad ( HYD ) for take off at 20:25 hr on Friday, 20th Feb. I received an SMS some days ago from DZ - Alerts (attached to this complaint) stating the flight had been rescheduled due to operational reasons and asking me to log on for other options or full refund. I am shocked to learn that the refund amount is merely INR 612 out of the total fare paid of INR 4799. The ticket mailed to me by MakeMyTrip clearly stated "refundable" on their website at the time of making the booking and also mentions the cancellation fee as INR 1500 + 400 ( minus 150 if cancelled online) amounting to a total of INR 1750 only as deduction. However, I cancelled only because I had been made to understand that I would be receiving a full refund as mentioned in the SMS sent to me by DZ-Alerts (apparently from SpiceJet). Indeed, SpiceJet may have marked this flight as non-refundable, but MakymyTrip had clearly marked it as refundable, and SpiceJet had, in addition, sent a misleading SMS. It is not just negligence, but evidence of deliberate malpractices. Kindly ensure that Ir eceive a full refund on the fare as mentioned by SpiceJet in their SMS as the fare was mentioned by Makemy Trip to be a refundable fare.