[Resolved]  MakeMyTrip.com — money refund with compensation

Address:

Gurgaon, Haryana

This is regarding the MakeMyTrip Booking ID - NH[protected], booked on 13/08/14, for staying on 15th and 16th Aug 14 at Hotel Teg Royal, Amritsar. This is very sore and unacceptable experience for me with makemytrip and I regret to say that this is not the first time, previously too we got stuck into same situation due to your unreliable service.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I want to let you know the briefing of this journey: · Got confirmation on same day of booking i.e. 13th Aug 14 that booking is confirmed and no need to contact hotel or makemytrip · On 14th Aug 14, got a call from make my trip that the type of room I have booked in the hotel is not available so they will upgrade my room type in the same hotel and will confirm. However they didn't confirmed till evening. Even I told the executive that we can cancel the reservation if hotel is not confirmed as we required this hotel only as we have already booked one more room in same hotel for my other family members. But It was the executive words that ‘Sir, don’t worry you will definitely get the room in same hotel’. · n number of times I have called make my trip till 15th Aug (my check-in day in hotel), but every time the response was they will get back to us with in 15 minutes but till last moment not received a single call from your end. · At last moment when we have to check in for Hotel i.e. on 15/08/14 around 11:30a.m. on our call, make my trip executive told us that no room is available in either hotel teg royal or in any other hotel, and the one they found is 'Hotel City Castle' which as per your executive is much better, more expensive and near to Teg royal, which actually is not and a very false assistance from you people. So due to this last minute information from your exec, they have left no option for me than to show my consent for City Castle. · But after reaching Amritsar, I found out that it is quite far from Hotel Teg royal and a two star hotel with very bad rating. Totally fallacious information provided by makemytrip. So we decided to avoid that hotel and somehow managed to stay in Teg royal. So I requested Makemytrip for refund for my Booking ID - NH[protected], but they denied. After this traumatic experience, I have decided never to use Makemytrip Finally, the dismay we bear both mentally and monetarily due to your misguidance we need our money refund with compensation.