[Resolved]  MakeMyTrip.com — Nightmare with MakeMyTrip.com

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Mumbai City, Maharashtra

Nightmare with MakeMyTrip.com is a more apt tagline for your company. I had booked Singapore-Malaysia Delight package of 6D/7N vide BookingID: IN1504B0S156643 and BookingID:IN1504B0S156671 for Four PAX from 29 May'15 to 5 Jun'15. Below are the deficiencies in services promised but not delivered/delivered late for which I demand compensation and apology:- Singapore (30May-1 Jun) 1. On Mon, Apr 20, 2015 at 2:57 PM, Suneha Das wrote as part of T&C that Overseas Travel Insurance is Non -Refundable. However when I asked for Travel Insurance document before start of Tour on 26 May, another MMT Rep Navrit Kaur informed that Travel insurance is not included & I have to buy it. This indicates false declaration by MMT when selling the package. I had to spend Rs 1700 for buying Travel insurance for 4 Pax which is to be reimbursed by MMT. 2. MMT delivered E-tkts on May 23. Tickets had errors. Flight was Singapore Airlines (SQ) but tickets had Air India Contact nos. Also the Baggage allowance was incorrectly shown as 15Kg per PAX while it should be 30Kg per Pax. This was reported to MMT. However MMT Rep Navrit Kaur wrote back on May 26 that tickets are fine. How am I supposed to call SQ or Silk Air for flight updates/check-in with incorrect nos? Also the incorrect baggage allowance forced us to forego shopping at SGP & KL. 3. When we landed at 0740 on 30 May'15 at Changhi Airport, Singapore, we couldn't find any MMT rep at Information counter as stated in itinerary. We spent more than 2 hrs at Airport before we could find one guy from Luxury tour & travel who was carrying a MMT booking print. Then we became aware that MMT is Indian Agent for Luxury tours which operate in Singapore & KL. We finally reached hotel Cherry Loft at 1130am. 4. As per Trip plan shared by MMT on May 23, My Flight SQ reaches at 0740am at Changhi Airport, SG. But Cherry Loft Hotel Chkin is from 2pm. MMT has asked me to make own arrangements from 8am to 2pm. So I waste more than half a day waiting at Hotel Lobby? What rubbish. Was assured in the itinerary that all arrangements will be taken care by MMT as it is with Frill tour. I had to pay SG $50 to Hotel Cherry Loft for early check in. This must be reimbursed by MMT. 5. MMT had promised Dinner coupons for 3 Nights at Singapore. I had asked for the same on May 26 to which MMT Navrit Kaur had responded that same will be provided in Singapore. The promised Dinner coupons were never delivered. In Singapore also, I kept posting on Face book & Tweeting but MMT never responded to my request. As a result, I had to incur Dinner expenses for all 3 Nights at Singapore. So MMT has to pay me for 4Pax x 3 Dinner @$50 per Dinner = SG$600 6. On Mon, Apr 20, 2015 at 2:57 PM, Suneha Das of MMT had shared detailed itinerary for this tour. However below sightseeing was not covered for us by Luxury travels saying that they are not part of tour:- (a) China Town for reasonably priced trinkets and souvenirs (b) Jewellery shop 7. On May 31, Sentosa tour was poorly managed. First we were taken to an Indian Hotel for Lunch stating that Lunch is part of package. When we all settled down & started ordering/eating buffet, the Tour guide of Luxury informed us that there is an error and Lunch is not included. So people have to abandon their plates in embarrassment & leave the hotel and eat lunch at their choice of place. 8. At Sentosa, we were told to finish Sea Aquarium in One hour so we can move to Sentosa Park. However once we finished Aquarium at 4pm, we were made to wait till 5pm as tickets for the Park were not yet delivered to guide. So we wasted this one hour which could have been used in Aquarium or park. Post tour of Park, we were told to assemble at 6pm for going to Wings of Time show at Sentosa. We assembled but again tickets for the show were not available with guide. Another 1.30hrs wasted & we were given tickets at 2030hrs for 2040hrs show. Due to short lead time, the sitting area was full & it was difficult to get seats. We couldn't enjoy the show. Total time wasted due to tickets 3 hrs. 9. On 1st June was visit to Universal Studio. We were ready at 9am, the given time. However the Bus arrived only at 0930 only to take us to another point where more people had gathered for the tour. Finally we reached the park at abt 11am. Actual travel time was just 20 mins. So we wasted 1.40hrs waiting. AT Park, the usual wait for tickets started. Luckily we got them within 30 mins. Now we realized that these are Normal park tickets while every ride has a waiting Q. One has option to upgrade the park ticket to Express Q by paying SG$30. But since we got tickets late & it was already noon, the park follows a dynamic pricing and the express Q upgrade was now costing SG$80. So we could manage only a handful of rides and spent a large amount of time waiting in Qs. MMT never informed us of this express Q option else we could have enjoyed more rides. Had Tickets were given in advance when we reached Sgp on 30 May, we could buy Express pass online but MMT never bothered to tell us all this. KL, Malaysia (2-4 Jun) 10. On 2nd June, we left for KL. As usual, the Hotel pickup was late. It happened at 10am in place of 8am. We were taken to another Pickup point where we were transferred to AC Coach for KL. There was no lunch stop. This was never informed to us. We reached KL at about 5pm and had to rush to nearby Hotel for evening brunch. We were also given dinner coupons now. But sadly, the Indian Restaurant (Delhi Royale) was too far from Hotel. The commute itself took RM60. 11. On 3rd June, we were to have our Half day KL tour. The bus came only at 1020, late by 1hr 20 min. No apologies from Bus guide. Shockingly the bus then went around two more hotels picking PAX. So finally tour started only at abt 1140hrs. We were taken to some places but the major attraction PETRONAS Towers was a disappointment. The bus was stopped about a KM away & was asked to get down & take pics. Reason given was "as we are late, and if we take you to Towers, you will delay the bus more. So pl take pics from here so we can finish the tour". Finally we were dropped at Times Square Mall at about 4pm. Half day tour should be 4 hrs (Day has 8 hrs?). Had we started in time at 9am, we could have finished by 1pm & then we can explore the city on our own. But we were robbed of this joy due to delays & pickups of 3+ hrs. We had lunch at 4pm & then did some local shopping. Then again we had a torturous ride to Grand Seasons Hotel for dinner which costed us RM100. No Cabs ply by meter for tourists especially at night. 12. On 4th Jun, we left for Sunway Lagoon at about 1020am in place of 8 am. We were late as usual. At park, again the wait started for Park tickets which were to be delivered by some agent. Finally entered park only at 1110hrs. But we were told that bus will leave for Hotel at 6pm sharp. We had fun at park but at abt 5pm, it started raining. So we all gathered near bus boarding point by 530pm.But our guide came only at 730pm saying that he was stuck elsewhere. We reached Hotel by 9pm and were again robbed of last day of shopping as Malls close by 10pm. We rushed to our last dinner at another Indian Restaurant (Location is difficult to find, you will not get a cab easily were the consoling (sic) words of MMT Rep Ms Guddi at Hotel). Knowing of our complaints, Guddi had offered to pay for our dinner cab ride which we accepted - too tired to look for late night cabs. SO MMT must pay me below amount as compensation for spoiling my holiday and making me spend my money for things which were to be provided by them as part of package. Travel Insurance Rs 1700 SGP - Cheery Loft Early chkin SGP50 SGP - 3x4= 12 [protected]@SGP50 SGP600 KL Cab rides for far flung Dinner hotels RM160 [protected][protected]------ Sub Total (A)(1SGP = INR45 & 1RM=INR20) in INR 34, 150 Add: Inconvenience at SGP (for 4 PAX) as stated above SGP 4000 Inconvenience at KL as above (for 4PAX) RM 8000 [protected][protected][protected] Sub Total (B) (1SGP = INR45 & 1RM=INR20) in INR 360, 000 Grand Total (A+B) = INR 394, 150 Regards Sanjay Sinvhal