MakeMyTrip.com — No refund for 3 bookings

There are 3 bookings I made in the last couple of weeks which were canceled and this has resulted in failure on Makemytrip’s part to issue refunds. In one case, the cancellation charges MMT showed on the site at the time of cancelation were nearly half of what I was actually charged. At this time, MMT owes me a little more than Rs. 22500 and despite over ½ a dozen calls with lots of holds, multiple email messages to [protected]@makemytrip.com and several hours on their site (which has had a ton of technical issues since yesterday, May 10, 2015), they keep giving me the run around and standard replies of “It will take 6 days to process.” Here’s specific information with booking IDs, MMT Ref IDs, amounts owed, etc. Can you please help out. 1. Booking ID - NF[protected] Complaint Ref No.[protected] Issue - Ticket canceled, refund not issued Amount to be refunded - INR 10271 2. Booking ID - NF[protected] Complaint Ref No.[protected],[protected],[protected] Issue - Attempt to change travel date resulted in money debited from bank account, but travel date was not changed by MMT AMount to be refunded - INR 6304 3. Booking ID - NF[protected] Complaint Ref No.[protected] Issue - Ticket canceled (since travel date change did not work), refund amount (of Rs.1226) lower than what was shown on the site at the time of cancelation (of Rs.5976) - customer service agent agreed that what was shown on the site is the correct amount that ought to have been deducted and that the error is on their part, but saying another 6 days needed to give her a call back. Amount to be refunded - INR 5976 TOTAL AMOUNT TO BE REFUNDED - INR 22551