MakeMyTrip.com — No refund in spite of regular queries

Address:	560055
Website:	Makemytrip.com

On 7th October, 2015 i tried booking a flight from Chennai to Colombo for 5th February, 2016, after providing my credit card details on make my trip website i got a message saying that the Transaction has failed although i received a mail from my bank STATE BANK OF INDIA (SBI) that the transaction has been made on my credit card at MAKEMYTRIP INDIA PVT LTD on 7th Oct and the bank has confirmed the said payment to make my trip on 8th Oct to me by phone. Ever since the the 8th of October, i have made repeated calls and sent repeated mails to [protected]@makemytrip.com and all they do is give me a standard dialogue that "the refund will be completed in the next 72 hours" or repeated mails by extremely inefficient members of the customer service team asking me for the same information that i have previously provided to them at least four or five times. It has been almost a month or in terms that people of makemytrip understand "528 hours" and it is clear to me that no action has been taken and they have done absolutely nothing till date. Also i have received mails with unfounded statements from makemytrip saying that they have tried to contact me but failed - to this i would say that i have replied to every single mail you have sent me and i have NOT RECEIVED EVEN A SINGLE phone call from you till date. So for the last time i request you to take action immediately and not " simply notify people and sit there", before it escalates any further. My booking ID : IN1510B5S102261 My reference ID's:[protected],[protected],[protected]. Refund amount: Rs.5631 (NOT A SINGLE RUPEE LESS)