[Resolved]  MakeMyTrip.com — NON RECEIPT FOR FAILED TRANSACTION AMOUNT

Address:

Bangalore, Karnataka

Dear Sir/Madam, I tried booking a ticket from Chennai to Kuwait on 03.02.2015, but couldn't successfully book the same though the amount of Rs.11843/- debited with MMT Ref: NN[protected]P01. Since i am in real need for the ticket i tried immediately another transaction for the same destination, this time it was a successful transaction with MMT Ref: NN[protected]. Then I lodged a complaint to MakeMyTrip, at the same time I have lodged a chargeback complaint with the My Bank. After 2 weeks of chargeback registered I received the disputed amount of Rs. 11843/- from VISA. But within a week time Bank has debited the same amount from my Credit card stating that it was a charge back from the Vendor and advised me take up with the vendor (MakeMyTrip) which is having the money already. On April 10th 2015 I called your customer care on [protected] and spoke with Smt. Bhanu who acknowledged our dispute and confirmed having the excess amount of Rs.11843/- and also promised to give the credit in 72 hours. I waited 7 days but credit not received and called on the same number to escalate the matter but no person is connecting the call to the concerned person and almost made me to wait in call for more than a hour. In the process of calling and complaining I found recklessness of the people who arte attending the calls and cutting the calls without telling anything and so on.. It’s very shame to have the disputed amount with you for more than 2 months and wasting our time for contacting you and mailing you. Please find the relevant attachments from the MakeMyTrip regarding above transactions. Under this circumstances’ I demand my money to be refunded immediately without any further delay. Even after this if face further delay I may be forced to take legal action against your institution. Thanks and Regards G Veerendranath Reddy Veerendra.[protected]@gmail.com [protected]/ [protected]