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+91 12 4289 8747
+91 12 4462 8747
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
Greetings from Make My Trip !!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further in regards to your complaint, please note that we have tried contacting on your listed number however got no response. Also we have checked and found that refund for INR 7, 294.00/- has been initiated on 31-AUG-2015 with RRN #[protected] as same would be reflecting in your account as per your bank processing cycle.
Do note that airlines has declined for full refund as flight departed at 23:30 which was rescheduled for 55 minutes and as per their procedure full refund is only being offered if flight is rescheduled for more than 01 hour. Same charge deduction is reflected in the airlines stamped document which has been forwarded by you.
We hope that your concern has been resolved satisfactorily now.
Assuring you best of our services.
Team-MakeMyTrip Care