MakeMyTrip.com — Re: Australia Package complaint ID[protected]

Address:

Bangalore, Karnataka

Travelled to Australia on a package offered by make my trip between 25th April and 9th May and in one of the hotels travelodge went worth Sydney amount of Rs.11, 163.46 on 9th may and Rs.3013.51 on 10th may respectively deducted from our credit card account for reasons unknown. Since we had departed on 9th early morning to India we came to know about this once we came home. On 11th the matter was reported to make my trip local kammanahalli office in Bangalore and were assured of immediate action for reversal. Later as there was no response from the branch complaint was registered with MMT customer care and we were asked to provide booking ID. Incidentally no booking ID was given to us and could not find the same mentioned in any of the vouchers given to us. Instead we had sent copy of all available travel documents for their follow up to resolve our issue. MMT stopped answering to our queries and we are in a fix with out their assistance to get the above amount back. Instead of getting our details directly from the branch who had organised our programme and resolving our issue, the organisation is keeping mum. As a tour operator it is their responsibility to take up the issue with the hotel management and do justice to the customer. It is rather strange to note that with all the documents and vouchers we submitted MMT is still unable to dig out information from their system even after 40 days. Request you sir help us to get our hard earned money back or some response from the organisation with out ignoring our genuine claim. My earlier mail in this regard has not been posted due to some reasons? Would be grateful if this mail reaches the concerned for necessary action so as to enable us to get our money back. Regards. R.Narasimhan email:[protected]@rediffmail.com, cell:[protected]