MakeMyTrip.com — Reference ID:[[protected]] MakeMyTrip Booking ID -NN[protected]

Address:

Mumbai City, Maharashtra

I have raised several complaints, called several Makemytrip numbers(+[protected] Abhishek from Makemytrip) &[protected] Sanjay from makemytrip ), [protected](Customer Care) & every time I hear different versions. One says name on ticket cannot be changed the other one says name change is allowed. I received call from Abhishek(Makemytrip) & he said that name change is allowed I need to send passport copy of 2nd passenger after which he will forward the mail to airline(Korean Air) & will call me on 4th June(Which he didn't).However I have not received any call/update from Makemytrip so far. Also the mail in which I had sent passport copies(As per call from Abhishek from Makemytrip) was replied by Urvashri stating name change is not allowed. This is really frustrating. I called up airlines & they said they have no problem with name change it's just that request needs to come from Makemytrip. I called Makemytrip helpline friday morning & the person told me that Abhishek(Makemytrip) has sent mail to Airlines on thursday evening @ 7PM(Where mail should have been sent on wednesday itself) & they have not received any response from Airlines till now. I said Ok & i called up Airlines(Korean Air) to check the status & they confirmed that they had received email from Abhishek(Makemytrip) however he did not leave a call back number to them as they call up the agent first(Makemytrip) & then only they change the name(Spelling correct that's it). How can makemytrip person doesn't know correct procedure or is it that he is just careless? There has been no update from makemytrip after 3rd June. Everyday i am calling Makemytrip helpline numbers & they just inform that we are working on it.Now can someone please tell Abhishek to speak to Airlines & solve the problem once & for all? Or atleast call me & i'll take him & airlines in conference & get this thing sorted? Can someone please treat this matter on priority(Considering flight is on 11th June)? Please???