MakeMyTrip.com — Refund Not processed

Makemytrip Not willing to refund my money back

I booked a ticket from Delhi to Lucknow on 15 July. Make my trip booking id is NF[protected]. Then I got a mail form MMT on 1 Sept that airline cancelled the flight.
I called MMT they said please cancel the ticket and will return full amount. I canceled the ticket on 2 Sept 2014.
MMT mentioned the amount refund date 11 Sept, but they did not refund.
After that I called their customer support 4 times, Always they said will return today.
Now around 24 days passed and no refund.

Poor management, Poor service.

I have called repeatedly the customer care for the refund of cancelled ticket. But everytime they have told me that they have not received the amount from airline. The expected refund date for this cancelled ticket was 24th. I called airasia two times.They said the amount is already refunded on 26th of feb. But even till today make my trip had not processed the refund. Everytime I have to wait for 10 min to reach the refund section. But I get the same reply. I contacted your facebook page, but even they gave me that same reply and asked me to wait for another 2 days. Everytime they said the issue has been escalated. I really dont understand that how many times they need to escalate the issue. Is it soo difficult to refund the amount which you already have received from the airline. my booking id is NF[protected]. Kindly please help me in getting the refund.

I have called repeatedly the customer care for the refund of this cancelled ticket. But everytime they have told me that they have not received the amount from airline. The expected refund date for this cancelled ticket was 24th. I called airasia two times.They said the amount is already refunded on 26th of feb. But even till today make my trip had not processed the refund. Everytime I have to wait for 10 min to reach the refund section. But I get the same reply. I contacted your facebook page, but even they gave me that same reply and asked me to wait for another 2 days. Everytime they said the issue has been escalated. I really dont understand that how many times you need to escalate the issue. Is it soo difficult to refund the amount which you already have received from the airline. my booking id is NF[protected]. Kindly please help me in getting the refund.

Dear sdshenvi123,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 9349.00 has been initiated from our end on 05-Mar-15 with RRN#[protected] and same should reflect in your account as per your bank processing cycle.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care