MakeMyTrip.com — Refund settlement

After canceling my Sirinagar Trip (due to floods in Sirinagar) I got a refund voucher. Voucher is for future bookings on MakeMyTrip website. Now when I need to book, the voucher did not work. All my complaints and requests are ignored except the electronic complaint acknowledgement. I feel myself cheated and left with no choice except going to the legal way. Any one have similar experience, kindly contact and advice me. Complaint against MakeMyTrip.
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MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 

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Dear Kaka4711

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care
here once again my
my email id: [protected]@hotmail.com
and [protected]@gmail.com
Credit note no. IN1408B2S211456
Booking ID :- IN1408B2S211456
I hope all details are provided.
Regards
Kuljas Jolly

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