[Resolved]  MakeMyTrip.com — Russia package --- badly managed and no arrangement for veg foods in flight and stay

Address:	New Delhi, Delhi
Website:	Makemytrip.com

Dear Sir, I would request you to kindly intervene and get my issue resolved. I may submit that I had booked a package tour to Russia through Makemytrip and as per trail mail I raised the issue of veg meals in flights normally not provided to passengers in international flights until it is requested by tour operators. They vide their mail 23.7.2015 (reproduced below)confirmed to me that veg meals has been confirmed with flight but we were not provided veg foods and we starved during this journey and felt harrased. When taken up with them, lthey informed that they are refunding the money vide mail Dt.7.9.2015 and also committed to pay conveyance charges for lunch dinner incurred by me but now they are asking me to obtain vouchers to be redeemed in next flight which are not acceptable as I shall not avail any package through them in future. 2nd issue was we had to hire special taxi for lunch dinner time. Basic amenities of lunch dinner even on payment were not taken care as promised at the time of booking. In reply they have confirmed that they will be refunding conveyance charges incurred @500 per time x2 for 6 days i.e.6000/- plus Rs.2000/-towards flight meals not provided but now they are evading on one or other pretext. Sir, from my trail mail, you will observe that during our stay a fire occured in hotel and we were stranded for 6 hours on footpath without food and their local representative never bothered to enquire about our stay or well being. This group has totally shaken my faith in package tours and I will not ever dream to go throgh makemytrip packages. Please intervene and use your plateform to highlight the modus operandi of tour operator. Regards, Yashpaul Gupta C-97, Gulmohar Trends, Dhakoli, ZIRAKPUR PUNJAB PIN 140603 From:[protected]@gmail.com