MakeMyTrip.com — Services not given/scam | |||||
NH[protected] is my booking ID.We( 9 members) booked La Flora Pleasant stay in kodaikanal based on the reviews from Makemytrip by paying 17000 rs. We travelled on 23rd October 2015 and once we reached the hotel in Kodaikanal the La Flora management denied us rooms stating that makemytrip has not given any booking to them. They made us wait along with kids for 3 hours and when i called makemytrip they did not respond well. We threatened the hotel that we are calling Police and will lodge a complaint then hotel booked Sterling Valley view. The rooms were brand new but not ready for staying as there was pending electric work, no proper service to room. Make My trip claims what you see is what you get and we did not get anything we saw. I am looking for REFUND as we all had to go through this horrific incident. Children suffered as it was so cold. Was this information helpful? | |||||
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MakeMyTrip India customer support has been notified about the posted complaint. | |||||
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Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that our concern team has contacted you and respective voucher has been offered, we hope that we have resolved your concern satisfactorily.
Assuring you best of our services.
Team-MakeMyTrip Care