[Resolved]  MakeMyTrip.com — Ticket refund

Address:

Chennai, Tamil Nadu

Dear Sir,

On Thursday - 30th July 2015, i had made an online booking thru makemytrip.com - booking id NF[protected] using my standard chartered credit card. An amount of Rs.15525/- was also debited to my account at 04:30:28 p.m. which was confirmed by my bankers via sma. While i was still was online, i received a message which reads as follows :
(The booking failed. We are sorry, we could not confirm your booking with the airline servers. This happens very rarely and is mostly due to a last minute increase in the fare for the selected flight. Since we had received your payment by the time the failure occured, we'd be initiating a full-refund within 2 working days...).

This morning - 31st July 2015, my blood pressure shot up on receiving an emai from MMT that an amount of Rs.14, 189/- will be refunded (Rs.1169x2 is towards cancellation charges).

I am sure that the above information is self explanatory for my grievacne being addressed to you. It has disturbed me right from this morning.

I called the toll free no[protected] at 0944 a.m.. An assistant took my call and assured that her manager / supervisor would call back on my mobile no which i shared with her - Ms. Harsha.

I have been disturbed right from morning. This is harassement to the core. I had to take an extra dose of medication when my bloodpressure shoots up in situations, such as this one.

Because of an emergency, i had to use my credit card.

i already have around Rs.30, 000 pending to settle towards standard chartered bank and by using another Rs.15525/- i have overshot my credit limit. Each day the bank would charge me 'interest' as they would add both the amounts plus there would be penalty charges for exceeding the 'credit limit'.

My reason to quote the immediate above para was that :

1. I have been unsuccessful with the booking for no fault of mine and to add to it to all

2. the company is cheating me by :
a - debiting my account for the said amount and
b - then follow fraud practices and deduct cancellation charges.

3. i had to take the help of another person to redo the booking as i had no balance to use my own credit card, which is embarassing.

4. for the mental harassement caused

Your assistance is required to put such illegal companies stop their malpractices and i am refunded for the financial losses - including bank interest and penalty charges.

Sender email id while making the booking - md.[protected]@goyalsgroup.com

Thanking you,
bernadette samuel