[Resolved]  MakeMyTrip.com — Wrong ticketing - international sector

Address:

Gurgaon, Haryana

I had purchased E-Ticket from Makemy trip.com, which is attached. It was for my son who was travelling abroad for the first time from Delhi.
DELHI –SINGAPORE- JAKARTA- 26TH May 2014
JAKARTA-SINGAPORE-DELHI – 21st and 22nd June 2014
Since there is no direct flight between India and Indonesia, it has to be a change over.
His onward journey was smooth. However, it was a nightmare at the very beginning of return journey.
The ticket states that he will travel by Jet Airways 9W-4106, flight operarted by Jet Airways from Jakarta to Singapore and by 9W-19 from Singapore to Delhi.
Actually, it is a code sharing arrangement between Jet and Garuda Indonesia. Since, the corresponding Garuda Flight number was not mentioned in the ticket, Garuda counters at Jakarta Airport refused to honour the reservation. They would not even check the corresponding flight manifest to see the name of the passenger.
After running around for nearly one hour, I could get hold of a senior Garuda Executive who was kind enough to listen to the problem and helped in getting the boarding pass just less than 30 minutes to departure. There was one more lady passenger in the same predicament.
All the tension in a foreign airport was due to carelessness /mischief of Makemytrip. They are mentioning the Garuda flight number in the onward journey part whereas in the return flight part it is missing. This was not only in the ticket I had purchased, it was the same story in the ticket of the other lady passenger from Mumbai.
I want to know what is the motive behind this mischief by Makemytrip.
It is audacious to state that 9W-4106 operated by Jet Airways when Jet doesnot fly to Indonesia.