[Resolved] MakeMyTrip India — air tickets

Sangita Wahi Mohin

from New Delhi, Delhi

Address:

Gurgaon, Gurgaon, Haryana, 122017

I had booked return tickets of Jet Airways, New Delhi-Lyon with MMT, Booking ID: NN[protected] . Since that day MMT has created false helplines that are just pre recorded messages and several facebook messages which have served no purpose. The worst is that they are harassing the customer by closing all communication channels and have deactivated our cancellation links and refund links.
As per Jet Airways, we can approach them only if we made a direct booking and as per sales contract MMT is liable to send refund or at least replace our tickets.
The ticket as well as the only mails received in april are attached.

+3 photos

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Jul 3, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

MakeMyTrip India Customer Care's response Dear Sangita Wahi Mohin,

Greetings from MakeMyTrip!

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - MakeMyTrip Care