[Resolved] MakeMyTrip India — Airline ticket cancellation

Amar Dastidar

from Delhi, Delhi

Address:

Gurgaon, Haryana

I booked a roundtrip Delhi - Goa - Delhi by Air Asia through makemytrip travel agent.
Full service charges were paid to Make my trip for the booking.
The tickets were cancelled due to personal reasons. When Make my trip was contacted through helpline they advised me to cancel through Airline (Air Asia ) to avoid their service fees.
As per IATA rules Rs 2000/- was to be deducted. However Make My Trip has deducted Rs 4956 including their service charges. Refund still awaited.
People should protest against unscrupulous business practices being followed by such travel agents and refrain from giving business to such dishonest companies.

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Mar 6, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2017

MakeMyTrip India Customer Care's response Dear Mr Dastidar,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care