[Resolved] MakeMyTrip India — amount debited but booking not done

Deepshikha2909

from Mumbai, Maharashtra

Website:

MakeMyTrip app

As soon as amount got debited for my round about flight from chennai to mumbai, it returned to home page of make my trip app but booking confirmation was not shown.
Customer care numbers are of no use, they read mobile number and say no booking found and end the call, no option of speaking to any executive.

I was booking chennai to mumbai flight for 18th oct evening and return flight for 23rd oct morning

Transaction code is nf[protected]p01igabuarzh3

Amount debited from my sbi account

+1 photos

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Oct 6, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Aug 08, 2017

Updated by Deepshikha2909 The amount got refunded today morning. I went to the app and again made the booking. And again exact same thing has happened today.
Amount debited but no information of flight booking.
transaction reference number is NF[protected]P01IGABUCXML1

Verified Support

Sep 04, 2017

MakeMyTrip India Customer Care's response Dear Deepshikha2909,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, while validating the issue we have found that both the transactions for domestic flight bookings could not get confirmed but the amount was debited and on the same day of transactions refund against both the transactions have been processed form our end. We hope the same is reflecting in your account. Thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care