MakeMyTrip India — amount deducted from bank, makemytrip shows failed transaction

Address:

Kanpur, Uttar Pradesh, 208001

I tried booking a hotel "cennet - the boutique hotel" in allahabad through make my trip website with checkin date - 5 oct 2019 & checkout date - 6 oct 2019.

I selected room, filled details then proceeds for payment.
I choose net banking mode for payment, the amount rs. 2, 799.00 deducted from account and the website is showing a message;
"your transaction could not be processed!"

I get a comfirmatory email on my registered email id from bank saying;

Dear customer,

As requested, rs. 2, 799.00 has been debited from your account no. Xx8388 on 01-oct-19 through kotak mahindra payment gateway vide ref no. [protected].

Os WWW.MAKEMYTRIP.COM
[protected]
Chq/ref no.: kpg-[protected]

Kindly refund the same amount as soon as possible as i didn't get any confirmation of booking either by the hotel or by makemytrip.

Thank you