[Resolved] MakeMyTrip India — amount deducted without getting any ticket booked | |||
While booking a flight ticket from trivandrum to delhi (Return ticket also) on july 3, 2018 an amount of rs. 9855 got deducted from my bank account vide particulars medr/makemytrip i/686008/ and no booking was made. On contacting makemytrip, they told me to wait for 12 working days but i got no amount refunded. Then on 25 july they told me that the amount got stuck with the payment gateway and they have escalated the case to accounting team. Now almost 3 weeks have passed since 25 july but every time i contact makemytrip, i get only one reply that they are awaiting response from payment gateway. Please help me in having my amount back to my account. Thank you Mohit arya Was this information helpful? | |||
Sep 15, 2018 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Aug 13, 2018 MakeMyTrip India Customer Care's response Hi Mohit, We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing. Please provide us with the following details: - • Correct Booking id or • E-mail id/Mobile Number used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Team-MakeMyTrip Care | |||
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Date of the incident - 08/08/2018