[Resolved]  MakeMyTrip India — booking cancellation

Address:Kamrup Metropolitan, Assam, 780006

Travel itinerary – nf[protected]
My guwahati - new delhi flight booked through mmt has been cancelled by jet airways. Mmt sent me a message about change in itinerary, i tried to contact mmt call center at[protected] but the system is reporting high traffic and keeping the call on hold indefinitely and never connection to service executive. Despite many repeated efforts over two days, i could not talk to service team. When i sent a mail to [protected]@makemytrip.com, they replied that the mail support has been closed and suggested chat support. The chat support is through a bot which responds that it could not understand my request.
I tried to cancel the flight online at mmt but the system is calculating zero refund. How it can be zero if the airline has cancelled the flight?
It is impossible to connectto mmt.
A serous deficiency in service a and a big mistake to choose mmt for booking
Omprakash dhoundiyal
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May 2, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2019
MakeMyTrip India Customer Care's response
Dear O.p. Dhoundiyal,

Regret the trouble!

In reference to your complained, we have initiated the refund of INR 36590 on 15-Jan-19 and the Refund
Reference Number for the transaction is #[protected].

Please note refund would reflect in your account as per bank processing cycle.

Regards,
Team- MakeMyTrip Care
Verified Support
Mar 25, 2019
MakeMyTrip India Customer Care's response
Dear O.p. Dhoundiyal,

Regret the trouble!

Please ignore the previous reply

In reference to your complained, we have initiated the refund of INR 4196 on 20-Mar-19 and the Refund
Reference Number for the transaction is #[protected].

Please note refund would reflect in your account as per bank processing cycle.

Regards,
Team- MakeMyTrip Care
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