[Resolved] MakeMyTrip India — booking fake hotel with a same name hotel in goa

Tophani Dm

from Panipat, Haryana

Address:

Bangalore, Karnataka, 560076

Dear makemytrip

When i booked my stay for the date 23rd-24th dec 2017 at goa, i searched for hotels at panaji, goa.

For verification when i checked in google the hotel seems to be a decent one located near the church in panaji. So i booked the hotel.

After reaching the hotel i came to know from the hotel staff that we have been cheated by makemytrip as the booked hotel is in guntur.

After talkin to the hotel staff only i got to know, we are not the only person suffering like this. Make my trip is taking all booking for hotel rajadhani goa where as the hotel has taken out its name from the site but they are displaying the hotel name to confuse people with the same named hotel present at guntur, which is a pure case of fraudulent.

I need the full refund regarding the same.

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Jan 31, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

MakeMyTrip India Customer Care's response Dear Tophani Dm

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail id/mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Jun 12, 2021

Updated by Tophani Dm Case not yet solved