[Resolved]  MakeMyTrip India — Booking id issued but tickets not issued and price increased.

Address:Mumbai City, Maharashtra, 400001
Website:www.makemytrip.com

I booked 4 tickets (2 adults + 2 kids) on 23rd March thru MMT departure Qatar Airways QR 557 & QR 701 on[protected] Mumbai to New York and return[protected] QR 778 & QR 556 Miami to Mumbai. I paid full amount Rs.2, 53, 358.00 via my Credit Card. I received booking ID #NN[protected] with in minutes. The email confirmed the booking and also mentioned I will receive the airline PNR with in 4 hours. Since I did not receive the PNR the next day I called MMT and they said their systems were not working and I should try again after 4 to 6 hours. I called them the next day first they said my booking did not appear in their system and later on with my cc they traced the booking. They provided me with a new booking ID NN[protected] and asked me to call in the even for my airlines PNR.

To my shock in the evening when I called them I was informed my booking was not accepted and they blamed it on the airlines and my money would be refunded with in 3 - 4 days. I requested to speak with the supervisor and the tickets cost had increased by Rs.20, 000, she informed me that he was busy and I would have to wait for an hour instead she would arrange for a call back. I never received any call back. Now I have to look either alternate tickets or pay higher fare I also want to know who is going to pay the difference in fare and also the interest o[censored]sing my money for X number of days. I would like to take MMT to consumer court and get them to pay the damages.
Was this information helpful?
No (0)
Yes (0)
Aug 9, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi sir,
I got your complain about MakeMyTrip — Fraud scam about ticket. I have reviewed your case. We provide proper resolution and we take legal action against these type of fraud company . You will not, have to follow your case, It will be by our Lawyers on your behalf.. You can get your full refund or more. If you want any action against this company. kindly contact us.


Thanks & Regards
Vishal Gupta
Fraud inspection associate
Call +[protected]
[protected]@isynod.com
web- http://www.isynod.com/index
Dear Bhavin Sanghvi

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have found that our Management team was handling this case and have closed this by processing full refund after passenger’s approval. We thank you for contacting us.


Assuring you best of our services.

Team-MakeMyTrip Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8078
    Pending
    0
    Resolved
    3068
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information